If you want to expand your talent, join us on this journey of opportunities, development, and strong cooperation to move you forward into an unexplored universe! **Responsibilities and duties*** Support centralizing operational activities of cooperatives (headquarters and PAs), ensuring process standardization and compliance. * Assist in performing tasks related to analysis and inclusion in FGTS flows, appraisal reports, and paying interveners (IQ). * Monitor proposal clean-up and average deadlines, promoting operational efficiency. * Provide support with specialized tools such as (appraisal), Prognum (operational flow), and RI Digital (protocols and records). * Assist in obtaining documentation (certificates and property registrations) and legal formalization routines. * Handle technical and operational requests, such as amortizations, settlements, and profile adjustments in the system. * Collaborate in curating and maintaining automated support agents and developing self-service content. * Support the execution of operational training and capacity building on housing products and CGI. * Contribute to the analysis and continuous improvement of real estate credit processes, proposing optimizations and automations. **Requirements and qualifications** **Essential:** **Reside in Blumenau or surrounding region for hybrid work.** Higher education in progress or completed in Administration, Law, Accounting, or related fields; Previous experience in operational or technical support roles in financial institutions. Knowledge of real estate credit. Ability to analyze data and control processes. Understanding of housing products and main processes (DPS, insurance, appraisal, documentation, and FGTS). Familiarity with real estate credit systems Prognum and document management systems and Land Registry (Docket, CBRDoc, RI Digital). **A plus:** Experience in credit cooperatives or collaborative environments. Knowledge of digital tools and support automation tools (Copilot Studio, Uboots, Power Automate). Ability to write and maintain structured technical and operational materials. **Additional information** WHAT ELSE WE OFFER... * Medical Insurance – good to have when needed * Dental Insurance – because we love smiles here * Renascer Program – one life reborn, another one too * Meaningful Dates – we love feeling what matters * Education Investment – we're with you on your learning journey ;) * Profit Sharing – we build together, celebrate together on Perten\-ser Day! * Individual Development Plan – we value your career leadership * Private Pension – we like thinking about future possibilities * Life Insurance – important, right! rs * Time Together – we recognize those who enjoy being with us * Meal and/or Food Voucher – delicious! * Transportation Allowance – without deductions? yes. * Childcare/Babysitting Assistance – because your baby deserves to be in a safe and welcoming place. At Central Ailos, **we are driven by the union of different talents with the same purpose: to cooperate to transform lives.** This is how we grow and evolve, working together to reach places no one else has reached, taking our talents further every day, offering a collaborative environment, and plenty of opportunities and encouragement for them to achieve their goals alongside us. We are part of the Ailos System, composed of 13 credit cooperatives, an insurance brokerage, and our Central cooperative. We are in full expansion, both physically and technologically, to develop increasingly effective solutions, as well as financial products and services that make a difference in the lives of our more than 1.7 million members. If you also believe in the power of cooperatives to transform lives, your place is with us. **Come explore the universe of opportunities at Central Ailos too!** #### **HOW ABOUT EXPANDING YOUR KNOWLEDGE AND LEARNING MORE ABOUT THE COOPERATIVE UNIVERSE?** **Click here**and check out various free courses that will strengthen your resume on our Ailos Educação platform!