**Every customer interaction is an opportunity to build trust, solve with empathy, and turn experiences into lasting relationships!** You're already part of our story and now you can build a new chapter! **In your day-to-day, you will help transform the customer experience by:** * Safeguarding Magazord from operational, credit, and market risks. * Developing and monitoring risk indicators in the active customer base; * Acting as a strong support to the sales team, approving or rejecting special conditions to enable closing of new contracts; * Reviewing onboarding of new clients, ensuring legal risks are mitigated; * Maintaining and safeguarding good customer service practices, with focus on information security; * Presenting monthly reports to directors regarding identified operational risks; * Performing receivables anticipation, focusing on risk reduction; * Identifying opportunities for refinement and improvement; * Conducting strategic customer support focused on product and its performance. **What you bring with you (and makes all the difference):** * Reside in Rio do Sul–SC or nearby regions; * Completed bachelor's degree in Business Administration, Economics, Accounting, or financial fields; * Experience in risk, credit, or finance areas within **fintechs, payment processors, banks, FIDCs, or securitization companies;** * Experience with operational and financial audits; * Experience in the **payment methods and e-commerce ecosystem**, understanding risks such as chargeback and transaction fraud. * Experience with credit bureaus (Serasa, Boa Vista, etc.) and their data enrichment tools. **Your benefits stay with you!** * Possibility of up to 05 extra salaries per year through achievement of organizational goals (PPR); * Food/Meal allowance of R$ 28.00 per working day (around R$ 616.00/month) using the Swile card; * Commuter shuttle service to Ibirama \- SC; * Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually; * Dental plan; * GoGood \- The most comprehensive employee wellness benefits solution in the market; * Flexible working hours and time bank; * Birthday week day off; * Goal-oriented work, clear professional growth opportunities, humanized management, continuous training, and recognition! **How the internal mobility process works:** Step 1: Qualification of prerequisites; Step 2: Validation with Current Leadership; Step 3: Candidate interview; Step 4: Interview with Future Leadership; Step 5 (if applicable): Technical Test; Step 6: Offer Letter. ***Important:*** *Each stage of the selection process is eliminatory.* **Interested in the position and meet the prerequisites? Apply on the side :)** **Moving forward means growing without leaving the place where you've already built trust!**