Software Technical Support

Description

Job Summary: IT Technician to provide customer service and technical support, software installation and configuration, and knowledge base maintenance at TRM Sistemas. Key Highlights: 1. Customer support via telephone, email, and chat 2. Support for software installation, configuration, and updates 3. Collaborative work environment and growth opportunities **Occupation:** IT Technician R$ **Salary Expectation** R$ 1\.618,00 **Number of Positions** 1 **Working Hours** From 08:00 to 18:00 **Education Level** Completed High School (Vocational Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 1\.618,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 18:00 * **Education Level** Completed High School (Vocational Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **03/15/2026** ### **Job Description** TRM Sistemas specializes in commercial automation, software installation, and support for management systems. We deliver technological solutions that simplify our customers’ daily operations, always prioritizing high-quality service and efficiency. Job Responsibilities • Customer support via telephone, email, and chat; • Incident logging and tracking; • Support for software installation, configuration, and updates; • Identification and escalation of complex technical issues to higher support levels; • User training assistance on system usage; • Maintenance of a knowledge base containing common questions and solutions. ### **Prerequisites** Requirements • Completed high school education (technical or undergraduate studies in IT, Administration, Information Systems, or related fields are preferred); • Basic computer skills (Windows, Microsoft Office suite, networking, and internet); • Strong written and verbal communication skills; • Organizational ability and teamwork skills; • Prior experience in technical support or customer service is desirable (including internships). ### **Benefits** What We Offer • Transportation allowance; • Meal/food allowance; • Career development plan and internal training programs; • Collaborative work environment and growth opportunities. Applications for this opportunity are open until **03/15/2026** #### **About the Company** TRM Sistemas focuses on commercial automation, delivering comprehensive, high-quality, and agile solutions to its clients. #### **Location** *Av. Barão do Rio Branco, 1863 • Suite 1611 • Downtown • 36\.013\-020 • Juiz de Fora \- MG*