Student Support Assistant

Description

Job Summary: The Student Support Assistant will handle service requests from this area, ensuring compliance with service level agreements and satisfaction of internal customers and students. Key Highlights: 1. Work in the Scholarships and Financing area with a multidisciplinary team. 2. Provide second-level customer support via Salesforce. 3. Focus on productivity and high-quality delivery of results. We stand alongside physicians throughout their entire journey and seek individuals who identify with our purpose, values, and culture to join our team. Let’s transform healthcare together—with those who see medicine as their vocation! This is an open position within CSAA**, specifically in Academic Support**, for hybrid work at the Belo Horizonte city center. By assuming the role of **Student Support Assistant** at Afya, your primary objective will be to handle service requests from this area, ensuring compliance with service level agreements and satisfaction of internal customers and students, in accordance with group policies and guidelines. You will work in the Scholarships and Financing area under the **CSA** directorate and join a multidisciplinary team, interacting daily with colleagues from departments such as Accounts Receivable, Financing, and Collections. #### **All our opportunities are open to people with disabilities (PwD) and INSS-rehabilitated individuals.** **Responsibilities and Duties** #### **HOW YOU WILL TRANSFORM HEALTHCARE DAILY:** * Provide second-level customer support via Salesforce to register, track, and resolve technical service requests related to Academic, Financial, and Scholarship areas. * Identify and classify requests, routing them to responsible departments when necessary. * Ensure timely responses to customers with qualified answers, meeting established deadlines. * Assist internal customers in resolving questions regarding the use of company systems and/or tools. Specific Knowledge * Basic knowledge of incident-tracking tools and management systems is a plus (e.g., Salesforce and TOTVS RM). * Familiarity with Microsoft Office (Word, Excel, Outlook) or Google Workspace. * Knowledge of administrative and financial routines. **Requirements and Qualifications** #### **WHAT WE SEEK (though we do not expect any single candidate to meet all requirements):** * Education: Completed high school (higher education in progress in fields such as Administration, Accounting, Financial Management, or related areas is desirable). * Strong verbal and written communication skills. * Organizational skills, attention to detail, and ability to prioritize tasks. * Proactivity and teamwork skills. * Focus on productivity and high-quality delivery of results; * Prior experience in customer service or technical support. * Experience in the education sector is a plus. **Additional Information** #### **PEOPLE ARE OUR GREATEST ASSET—thus, we offer benefits and partnerships to our team.** **Check out the main ones below:** **For Daily Use:** * Meal allowance / food voucher; * Flexible working hours and allocations (for Remote positions); * Transportation voucher (for Hybrid or On-site positions); **Salary Enhancement:** * Profit-sharing program (PLR); * Tech Coins for specific positions (Flash Card credits usable as desired). **Family, Health, and Well-being:** * Gympass / Wellhub; * Psicologia Viva (online platform for psychologist and nutritionist consultations); * Health and dental insurance; * Life insurance; * Extended parental leave (up to 6 months for mothers and 20 days for fathers); * Rede D'Ór: support and key health information for mothers and babies through a network of accredited nurses; * Partnership with SESC in your region (diverse programming across education, health, culture, leisure, and assistance); * Birthday Day Off (one paid day off to be taken on your birthday or during your birth month). **Development and Learning:** * Platform offering numerous courses to enhance your knowledge (UCA); * Language academy (AIA); * Leadership development program; * Mentoring Program for Women at Afya (MMA); * Discounts on undergraduate and postgraduate courses at Afya educational units. **THE LARGEST ECOSYSTEM OF MEDICAL EDUCATION AND PRACTICE SOLUTIONS IN BRAZIL.** Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a brand specializing in residency exam preparation courses. Through accelerated growth, we have acquired new educational units over recent years—now exceeding 30 across Brazil—and more than 10 startups delivering digital solutions for medical practice—Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma are some brands in our portfolio. Visit afya.com.br to learn more about our history and all solutions we offer. Afya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, we also made our shares available on the Brazilian stock exchange, B3\. Learn more at ir.afya.com.br. **Our purpose is to transform healthcare together with those who see medicine as their vocation.** To achieve this, we rely on a team of 10,000 curious, collaborative, committed, adaptable, and action-oriented individuals. People from all corners of Brazil, with diverse accents—but speaking the same language—united by a shared purpose. If you identify with the Afya way, **join us in transforming healthcare through education and technology**. \#VemSerAfya