Aliare is one of the leading software companies for agribusiness in the country. We were born in agriculture and are experts in providing technology for managing rural businesses and properties. We are with our customers, **to make agriculture happen.** We are proud to help build the present and future of agribusiness. The Support Assistant provides technical support on ERP routines to customers, in areas requiring deeper knowledge of management, agribusiness, accounting and taxation, fiscal and non-fiscal exports. If you are a professional passionate about customer service and want to be part of an engaged, high-performance team, this position is for you! **Responsibilities and duties** * Provide technical support to customers within your assigned team, handling support requests from low to high complexity; * Record all support interactions and their progress in the management tool, according to established processes; * Ensure and monitor client issues through to final resolution across all stages, from start to end of service; * Negotiate timelines for customer requests and solutions with product development teams; * Identify opportunities for improvement in team and customer training; * Analyze and prioritize demands based on criticality; * Stay updated on system updates and news within your area of expertise; * Assist other team members on specific topics within your knowledge; * Focus on customer satisfaction to consistently meet defined SLA targets; * Comply with company and departmental management rules and guidelines; * Attend training sessions when required; * Contribute to creating and maintaining knowledge base articles; * Perform other related duties as required or requested by immediate leadership. **Requirements and qualifications** * Degree completed or in progress in: Business Administration, Information Systems, Computer Science, Software Engineering, or related fields; * Strong communication skills; **What can set you apart?** * Experience in customer service; * Experience with ERP systems; * Experience in technical support; * Computer skills: Operating Systems, Applications, Networks, and Office suite; * Knowledge of agribusiness; * Advanced knowledge of administrative, financial, accounting, and similar processes; * Advanced proficiency in Office suite; **Additional information** **What does Aliare offer?!** An integrated and prepared team facing new challenges, acting with credibility and transparency, aiming for continuous improvement to make easier the work of those who feed the world. Always prioritizing ethics, relationships, fulfillment, commitment, and innovation in our actions. National Health Insurance; National Dental Plan; Life Insurance; Flexible Benefit, Food/Meal Allowance; Transportation Voucher; Relocation Assistance / Home Office; Corporate University; Educational Partnerships; Annual performance-based bonuses; Referral Bonus; Longevity Awards; Gifts for newborn children of \#Aliados; Exclusive birthday gift; At our offices, you'll find a great environment, rest rooms, equipped kitchens, afternoon snacks, and of course, hot coffee. We are a technology ecosystem with one single goal: **to make easier the work of those who feed the world!** And what does that mean? That through **innovation, technology, and people passionate about what they do**, we are surpassing boundaries and shaping the future of agribusiness. **We will become Brazil’s** **1st Agri Big Tech!** And for that, we are bringing together true **\#Aliados** to walk this path of achievements with us. Here, **we value diverse ideas**, because that's how we achieve **unique results**. We want people willing to embrace **our Aliare Way of Being.** Curious to learn more about our culture and day-to-day life? Check out a *spoiler* of what awaits you in the Aliverse And there's more! So far we have: **6** physical units spread across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65 thousand** users **\+5 thousand** establishments Operations in **22 states \+ DF** #### **Don't waste time, join our** **Aliverse!**