IT Analyst – Systems Support

Description

Job Summary: The IT Analyst – Systems Support will serve as the primary IT focal point for internal users of the AGB Aliare ERP, delivering technical support and ensuring operational continuity. Key Highlights: 1. Act as the IT focal point for ERP AGB Aliare users. 2. Provide Level 1 and Level 2 technical support for infrastructure and systems. 3. Propose improvements to systems, processes, and user experience. At Aliare, we unite agribusiness within a productive environment. Let’s grow together? **We are Brazil’s largest tech company dedicated to agribusiness, connecting people, solutions, and enterprises to transform time into productivity.** We exist so that all actors across the production chain have the right information at the right time. The **IT Analyst – Systems Support** will be the primary IT focal point for internal users of the **AGB Aliare ERP**, responsible for understanding, tracking, and resolving their needs and challenges. They will also provide Level 1 and Level 2 technical support, assisting with workstation maintenance, asset management, and IT operational continuity. We seek a proactive individual who engages closely with users and demonstrates strong interest in understanding and solving their pain points—ensuring high-quality service and continuous process improvement. **Responsibilities and Duties** * Act as the IT focal point for internal users of the AGB Aliare ERP. * Understand user difficulties, identify root causes, and track requests to resolution. * Provide initial functional support for the AGB ERP, escalating complex cases to responsible teams. * Maintain ongoing communication with users regarding request status, deadlines, and solutions. * Identify recurring issues and propose improvements to systems, processes, and user experiences. * Provide Level 1 and Level 2 technical support\. * Diagnose and resolve hardware, software, operating system, connectivity, and access issues. * Configure, maintain, update, and format workstations. * Install and support corporate applications and end-user devices. * Perform basic SQL queries for analysis and troubleshooting. * Conduct basic TCP/IP network troubleshooting, including IP addressing, DHCP, DNS, and connectivity. * Perform basic Active Directory administration, including users, groups, permissions, and access control. * Support Microsoft 365 and Microsoft Entra ID administration. * Provide basic support for Windows Server and Linux environments. * Support onboarding, offboarding, access provisioning, and equipment distribution processes. * Manage IT asset inventory, movement, and lifecycle. * Automate and standardize recurring support and operational processes. * Create and maintain technical documentation, procedures, and knowledge articles. * Log, classify, prioritize, and track incidents and requests using ITSM tools. * Escalate highly complex incidents while maintaining follow-up until resolution. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Information Technology, Information Systems, or related fields. * Experience with Level 1 and Level 2 technical support\. * Proactive, collaborative, and user-need-oriented profile. * Ability to understand requests, investigate root causes, and track solutions end-to-end. * Strong communication, organization, and interpersonal skills with users and business areas. * Basic SQL knowledge for queries and troubleshooting. * Basic knowledge of TCP/IP networking, IP addressing, DHCP, DNS, and connectivity. * Basic knowledge of Active Directory, Microsoft 365, and Microsoft Entra ID. * Basic knowledge of Windows Server and Linux. * Experience configuring, maintaining, and formatting workstations. * Knowledge of automation and process standardization. * Experience managing IT assets. * Ability to produce technical documentation. * Residency in Rio Verde (GO). **Preferred Qualifications** * Knowledge of or experience with the **AGB Aliare ERP**. * Experience supporting ERP systems and serving business-area users. * Experience with ITSM tools such as GLPI, ServiceNow, Jira Service Management, or similar. * Basic cloud computing knowledge. * PowerShell or other automation tool knowledge. **Additional Information** **What does Aliare offer?!** An integrated and prepared team ready for new challenges—operating credibly and transparently, continuously evolving to facilitate the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation always guide our actions. National Health Plan; National Dental Plan; Life Insurance; Wellhub; Flexible Benefit Card (Meal/Food); Transportation Voucher; Relocation/Home Office Allowance; Corporate University; Education Assistance; Annual Performance Bonus; Referral Bonus; Longevity Bonus; Gift for newborn children of \#Aliados; Birthday gift; At our offices, you’ll find a fantastic environment: game room, rest area, fully equipped kitchen, afternoon snack—and, of course, hot coffee. We are a technology ecosystem with one sole purpose: **to facilitate the work of those who feed the world!** And what does that mean? That through **innovation, technology, and passionate people**, we’re breaking boundaries and shaping the agribusiness of the future. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re bringing together true **\#Aliados** to walk this path of achievements with us. Here, we **value diverse ideas**, because that’s how we generate **unique results**. We seek individuals willing to embrace **our Aliare Way of Being.** Curious to learn more about our culture and day-to-day life? Check out a *spoiler* of what awaits you here—the AliVerse And there’s more! So far, we’ve achieved: **6** physical units across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65,000** users **\+5,000** establishments Operations across **22 states + DF** #### **Don’t waste time—join our AliVerse!**