Junior Support Analyst

Description

Job Summary: As a Junior Support Analyst, you will be the essential link between the company’s technology and the farmer’s success in the field, ensuring excellence in solution usage and resolving inquiries. Key Highlights: 1. Dynamic involvement in a startup environment with strong autonomy 2. Ensuring excellence in the use of technological solutions in the field 3. Actively participating in the continuous improvement of systems **Company Description** **‍ What is a typical day like at \#Cropwiser?** No two days are alike—and we love this dynamism. We combine a startup environment with significant freedom and autonomy \+ the expertise of a high-impact global company. That’s why, if you want to lead agriculture’s evolution, join a f\#d@ team, and thrive in a fast\-paced environment with great openness to new ideas, come on in! We’ve been waiting for you! ️ **What is the challenge of being a Junior Support Analyst?** As a Junior Support Analyst, you will be the essential link between our technology and the farmer’s success in the field. Your challenge is to ensure that customers and consultants use our solutions with excellence—by directly configuring environments and swiftly resolving questions. You will be responsible for managing tickets via Zendesk, identifying and reporting bugs to the Engineering and Product teams, and actively participating in “war rooms” for continuous improvement of our systems. This is a strategic role for those seeking to solve real-world problems with a focus on quality and agility. Liked it?! Then hurry and check out the job’s attributes! **Job Description** **Let’s translate this into activities?** * Provide guidance and support to consultants and customers on using Syngenta Digital’s developed and commercialized systems. * Perform configuration and maintenance of customer and consultant tool environments. * Gather necessary information, consolidate, and report any unexpected system behavior (BUG) to Syngenta Digital’s Product and/or Engineering teams. * Log all types of requests in the Zendesk ticketing system and resolve them within the timeframe stipulated by the tool. * Participate in war rooms, product-related informational meetings, engineering, HR, or support meetings, and actively contribute to departmental improvements. * Serve end customers and consultants courteously, answering all their questions and completing all required tasks. **Qualifications** **What do you need to excel in this role?** **Essential Requirements (Must\-have):** * **Education:** Currently pursuing (from 2nd year onward) or completed undergraduate degree in Systems Analysis, Computer Science, Networking, IT Management, Agronomy, or related fields. * **Logical Reasoning:** Analytical ability to trace error paths (troubleshooting) and describe technical issues in a structured manner. * **Written and Verbal Communication:** Excellent writing skills for chat/email support, and clarity when explaining complex solutions over phone or video. * **Organization:** Ability to manage multiple concurrent tickets while ensuring no deadlines (SLA) are missed. * **Problem\-Solving Mindset:** Proactivity in seeking answers—not merely escalating issues. **Nice\-to\-have Qualifications (Nice\-to\-have):** * **Support/Customer Service Experience:** Prior experience in customer service or technical support (Help Desk/Service Desk). * **Tools:** Familiarity with **Zendesk** or other ticketing tools. * **Agribusiness Experience:** Basic knowledge of field operations or genuine interest in agribusiness and digital agriculture. * **SaaS Knowledge:** Understanding of how cloud\-based software and mobile applications work. **Additional Information** **Beyond the f\#d@ ecosystem, what else do you gain?** We believe great experiences begin at home—so our benefits support you across all dimensions: health, wellbeing, family, career, and quality of life. * Health insurance plan with nationwide coverage—no monthly premium cost for you or your dependents; * Dental insurance; * Conexa Saúde: psychological and nutritional counseling; * Wellhub (Gympass): for you and your dependents to stay active your way. * EAP (Employee Assistance Program): psychological, legal, and financial support; * Childcare allowance; * Extended maternity/paternity leave—because presence is also care. * Meal/Voucher allowance via iFood Card; * Vidalink: 50% subsidy on prescription medications at affiliated pharmacies. * Access to personal and technical development platforms; * Life insurance; * Partnership with SESC\-MG to enjoy benefits in education, health, and wellbeing; * Flexible working hours, independent