Highway and Toll Operator (1)

Description

Job Summary: Perform vehicle release, customer service, and toll collection at various lanes, including vehicle control and operational support at the toll plaza. Key Highlights: 1. Vehicle release and customer service at various toll lanes. 2. Vehicle classification, toll collection, and issuance of toll receipts. 3. Operational support, incident monitoring, and promotion of electronic toll collection. **Description:** Release and serve vehicles at manual, automatic, self-service, and auxiliary lanes, as well as exceptional cargo vehicles and vehicles with no payment method. Equip oneself with necessary resources provided at toll plazas to conduct manual toll collection at the start of each shift. Identify, classify, and collect tolls according to vehicle class and payment method (cash, credit/debit cards, checks, toll vouchers, and other implemented methods). Issue the corresponding receipt for the collected toll amount, distribute brochures per the distribution schedule sent to each plaza, and assist in coin collection. Complete the toll incident report and immediately inform the direct supervisor of any incidents occurring in one’s booth, while also recording and logging vehicle violations in the Revenue Collection System. Conduct user surveys as scheduled and on topics defined by the company. Sell coupons in toll payment waiting queues (e.g., queue management, mobile collection). In case of accidents or vehicle breakdowns, signal the location and notify the toll plaza control center. Assist in coin counting, operate the toll plaza control system, handle change purchases and sales at the beginning and end of shifts, and prepare necessary resources for revenue collection in subsequent shifts. Represent the Leader under the Development Program. Promote electronic toll collection by participating in related initiatives and recommending partner operators’ TAG devices. Carry out all activities in accordance with Motiva’s Golden Rules to prevent unsafe behaviors and contribute to comprehensive prevention and monitoring of work routines. Contribute to proper waste management at one’s workplace, based on awareness of environmental aspects and impacts related to one’s activities and in compliance with the unit’s established standards. 2512180202551844548