BACK OFFICE ANALYST

Description

Job Summary: The professional will be responsible for managing the customer portfolio, acting as a bridge between customers and internal departments, monitoring processes and deadlines, and ensuring continuous support. Key Highlights: 1. B2B customer service and portfolio management 2. Professional communication and proactive problem resolution 3. Experience with CRM and digital communication tools **Job Description:** ---------------------- \-Create and manage WhatsApp groups per company; \-Act as the liaison between customers and internal departments. \-Record relevant interactions in the CRM. \-Conduct videoconferences when necessary. \-Serve as the official channel between customers and operations. \-Monitor execution from start to closure. \-Monitor deadlines and critical stages. \-Identify risks and act preventively. \-Engage technical departments when necessary. \-Request compensation vouchers from responsible parties. \-Track compensated amounts versus remaining balance. \-Attach documentation to the CRM for execution. \-Monitor the progress of compensations. \-Send receipts, declarations, and residual vouchers. \-Clarify doubts regarding compensations. \-Provide support via WhatsApp and e\-mail. \-Ensure continuous customer follow\-up. \-Lead and maintain active relationship groups. \-Manage the pipeline for receiving notices. \-Analyze received documentation. \-Interface with Finance. \-Communicate updates to customers and partners. **Mandatory Requirements:** ------------------------------ * Experience in B2B customer service. * Experience in portfolio management or after\-sales. * Organizational skills to manage multiple customers simultaneously. * Clear and professional communication (verbal and written). * Ability to interact with various departments (technical, legal, and finance). * Experience using WhatsApp and e\-mail as support channels. * Ability to monitor processes and deadlines. * Proactive profile for problem resolution. * Experience or familiarity with CRM. * Availability for customer meetings (videoconference). **Employment Type:** -------------------------- PJ **PCD:** -------- NO **Benefits:** --------------- Attractive: * Flexible working hours; * 30 days of annual leave; * Extended maternity and paternity leave; * Unlimited coverage for children's medical consultations; Compensation and Recognition * Performance bonus; * Global target; * Structured career plan; * Year\-end bonus; * Day off; * Longevity award; Health and Well\-being * Gympass; * 100% employer\-paid health insurance; * Free accounting and legal advisory services; * Pharmacy and aesthetic clinic discounts; * 100% reimbursement for public transportation. Development and Organizational Culture * Access to the Tax Strategist for continuous learning; * Support for training, courses, and degree programs (30%); * Continuous feedback culture. Extras and Perks * Unlimited coffee throughout working hours; * Gifts on special occasions; * iFood available at any time of day; * Professionally edited photos provided by Studio Save. **Work Location:** ---------------------- SAVE INTELIGENCIA **Working Hours:** ------------------------ Standard SAVE working hours