Provide administrative and operational support to the pedagogical and teaching staff. Responsibilities include optimizing resources, managing documents, supporting school activities and events, facilitating communication between the school, students, and families. **Responsibilities and duties** * Answer telephone calls (landline and mobile) from the department, responding to requests via company platform professionally, transferring calls to appropriate departments or providing relevant information as needed. * Assist with administrative tasks, including document filing, report preparation, and inventory control of materials. * Collaborate in the organization and logistics of school events, such as parent meetings, lectures, and extracurricular activities, contributing to the success of these initiatives. * Schedule appointments for family and/or student counseling sessions with educational counselors; * Receive and attend parents, students, and other visitors courteously, providing a welcoming and professional environment while delivering and offering relevant information and guidance related to the department; * Assist in receiving students, guiding them according to their identified needs and demands, offering appropriate support and direction. * Fill out monitoring forms in the company's School Management System, ensuring efficient recording of incidents and relevant information; * Extract reports from the School Management System, monitoring frequency records, assessment grades, and planned and completed content; * Verify registration, class assignment, and access of students and teachers on the educational platforms contracted by the company; * Compile records of student absences and tardiness for transfer to the educational guidance team; * Monitor and verify the submission of schedules, class diaries, and assessments, ensuring deadlines are met; * Collaborate in implementing pedagogical and disciplinary intervention actions when necessary, operationally supporting the educational counselor; * Contribute to monitoring students with specific educational needs, assisting in the logistical setup of adapted assessments; * Assist in formatting assessments, adapted exams, exercise lists, and other materials to be administered to students; * Schedule classrooms, laboratories, and other spaces, ensuring efficient and safe use of facilities and preventing scheduling conflicts. * Monitor availability of supplies for the educational guidance department, ensuring all resources are available to support educational counselors' work. * Assist in the logistics of organizing and administering internal and external assessments. * Request communications from the Marketing department to promote pedagogical events. * Schedule family appointments according to unit demands. * Support the execution of pedagogical events, such as tutoring sessions, fairs, and other institutional activities. * Record student incidents and completed consultations in the School Management System (SGE). * Handle basic operational student support requests, such as email password resets and guidance on using the Sesi Senai app. * Organize printing of exams according to the academic schedule. **Requirements and qualifications** * High school diploma * Intermediate level in Office Suite * Experience with administrative processes * Experience with presentation tools * Relevant work experience **Additional information** * Number of positions: 01 * Location: Senai Poço * Contract: Fixed-term (06 months) * If any changes occur in the selection process stages, we will inform you in advance * For subsequent recruitment processes, this selection process may be used throughout 2025, provided that qualified candidates are available **BENEFITS:** Caju Card: Meal and food benefits Serenamente: 24-hour mental health support including psychotherapy and consulting (legal, financial, social) Birthday Day-off: Time off to celebrate your special day Childcare Assistance: Support for childcare Corporate University: Opportunities for learning and growth Annual Leave: Paid leave according to corporate calendar PPR (Profit Sharing Plan): Recognition for your performance The **Sesi (Industrial Social Service)** and **Senai (National Industrial Apprenticeship Service)** are part of the **Sistema Fiea**, which belongs to a national system composed of 27 state federations and led by the National Confederation of Industry (CNI). We are a company that for decades has been transforming lives and building successful stories! Our units are located in Maceió/AL and Arapiraca/AL, but the impact of our work crosses borders! In our team, the possibilities for work are endless! You could, for example, join the Sesi safety and health team; work in Sesi Senai’s basic and vocational education area; if you prefer, work in Technology and Innovation; or even provide our solutions to companies. If you value **respect**, **truth**, **transparency**, and **customer care**, you've come to the right place! We are constantly **driven by results**. To achieve this, we must act with **agility** and **simplicity**, continually seeking to **innovate** our **actions**. In this way, we will always be **evolving together**. Visit our website to learn more about us!