Description: * Bachelor's degree completed in Systems Analysis and Development, Computer Science, Engineering, Administration, or related fields; * Advanced Office Suite skills; * N8N (basic); * Data analysis (basic); * Business writing (intermediate); * Analytical thinking and problem-solving; * Proactivity; * Clear communication; * Organization and attention to detail. * Create and manage automations in Google Sheets using advanced functions to replace manual, error-prone spreadsheets; * Conduct detailed analysis of operational protocols, identifying bottlenecks, performance trends, and areas for improvement; * Monitor customer journey key performance indicators; * Conduct success meetings at intervals aligned with the customer journey. 2510120202241058158