Do you enjoy working in a team? Are you passionate about challenges and dynamic processes? Then this opportunity might be perfect for you! :) We are looking for engaged, motivated, and collaborative professionals who are interested in processes and capable of effectively performing operational, administrative, and procedural support activities related to products and services, in order to deliver faster and more efficient service in response to daily demands. This professional will work at the Administrative Headquarters of Sicredi Vale do Rio Pardo Cooperative/RS, serving individual members via our customer service platform and Corporate WhatsApp. **Responsibilities and Duties** * Directly support the Insurance Department by providing remote assistance to branches through our relationship channels. The goal is to ensure agile and efficient service, contributing to process effectiveness and member satisfaction in collaboration with branches. * Schedule inspections with policyholders and service providers. * Monitor the first policy payment. * Track the entire process until policy issuance. * Coordinate claims handling jointly with the insurance broker. * Ensure accurate and timely delivery of policies to policyholders. * Proactively contact branches—and, when necessary, members—to renew insurance policies. * Perform policy adjustments in coordination with the insurance broker. * Process insurance renewals and new insurance contracts. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Administration, Economics, Accounting, or related fields. * Prior experience as an insurance broker/sales agent within a financial institution, insurance company, or brokerage firm is considered a strong advantage. * Knowledge and skills related to insurance products and all their segments. * Experience in customer service. **Competencies:** * Strong communication skills * Organizational ability * Focused attention * Implementation capability * Persuasion skills * Teamwork **Additional Information** **Working Hours:** * Monday to Friday, from 8:00 AM to 5:00 PM * One-hour lunch break * Flexible hour banking system * Preferred residence in Santa Cruz do Sul, Vera Cruz, or Sinimbu * **Applications and video submission deadline: December 12, 2025** **What You’ll Find Here:** * Fixed 13th and 14th salaries * Meal voucher and/or food allowance * Health and dental insurance * Childcare/babysitter allowance * Life insurance * Private pension plan * Physical activity and wellness program – Wellhub * Vitta – online hospital * Zenklub * Training platform – Sicredi Aprende, offering numerous courses. **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. It is they who make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brasil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talented individuals eager to help build a better world—and we want you on board. **#JoinSicredi!**