Reservation Assistant

Description

Job Summary: We are seeking a Reservation Assistant to supervise and manage reservations for new customers, groups, and corporate clients, directing them to the most suitable hotel, with an emphasis on sales and organization. Key Highlights: 1. Manage and supervise customer and group reservations 2. Focus on sales techniques to maximize occupancy 3. Monitor availability and digital platforms **Description:** We are looking for a professional to join our team as a *Reservation Assistant*, supervising and managing all reservations for new customers, groups, and corporate clients, *directing them to the most suitable hotel*. Therefore, **we need an organized individual with knowledge of sales techniques**. **Responsibilities:** \- Monitor social media contacts and respond to interested customers; \- Follow up on quotations sent to customers to close sales; \- Monitor hotel availability to ensure occupancy complies with company-established standards; \- Track sales through digital platforms; \- Sell rooms, negotiate rates, finalize reservations, and send confirmation to customers based on pre-established parameters, aiming for maximum hotel occupancy; \- Provide general information to customers about hotel facilities and services; \- Generate reports to monitor completed sales. **Requirements:** \- Familiarity with digital platforms, as the role involves using computer programs; \- Sales techniques, strong communication and organizational skills, and experience in customer service. Employment Type: Full-time CLT Salary: R$2\.013,25 per month Benefits: * Fuel allowance * Childcare allowance * Education allowance * Partnerships and commercial discounts * Commuting allowance Work Location: On-site