**RESPONSIBILITIES:** Verifies and analyzes complaints received through the Customer Service Center (CSC), analyzes complaint-related issues, contacts responsible departments, and arranges necessary actions and documents to address and resolve users’ difficulties. Provides support via telephone and WhatsApp. Makes both inbound and outbound calls to deliver information and clarify doubts. **REQUIREMENTS:** Exclusive vacancy for residents of Gravataí and Cachoeirinha; Commitment to results and quality; Excellent verbal and written communication skills; Microsoft Word; Microsoft Outlook; Microsoft Excel; Negotiation skills. **WORK SCHEDULE:** Monthly workload of 220 hours. **BENEFITS:** Food allowance; Meal vouchers; Transportation allowance; Outpatient medical plan; Dental plan. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.