Operations Supervisor - Mossoró

Description

Job Summary: This professional will be responsible for supervising operations across multiple units, ensuring excellence in customer service, regulatory compliance, and team development, fostering a productive work environment. Key Highlights: 1. Supervise operations and manage teams across multiple units. 2. Ensure excellence in customer service and compliance with regulations. 3. Develop and implement operational procedures and manage budgets. **Job Description:** Supervise all operational activities of the Plan, Funeral Homes, and Cemeteries units based in Mossoró, Assú, and surrounding regions; Ensure proper maintenance of facilities, equipment, and infrastructure; Manage, guide, and develop teams, promoting a positive, collaborative, and highly productive work environment; Collaborate with internal and external customers, ensuring excellence in customer experience and delivery of high-quality services with respect and empathy; Ensure compliance with all applicable health, safety, and environmental regulations and standards for operational units; Manage and control budgets, operational expenses, and financial resources for service areas, including Plans, Funeral Homes, and Cemeteries; Monitor and analyze operational performance indicators (KPIs), proposing corrective actions and continuous improvements; Develop, implement, and review standard operating procedures (SOPs) to ensure compliance, efficiency, and consistency across units; Coordinate team training and capacity-building initiatives to strengthen technical, behavioral, and operational competencies; Ensure efficient management of inventory, materials, supplies, fleet, and logistics resources, minimizing waste and ensuring high availability; Proactively prevent and resolve operational and customer service conflicts, making swift, well-informed decisions; Collaborate with management on operational planning as needed, proposing improvements, innovations, and adjustments upon request; Ensure clear, continuous, and objective communication among teams; Conduct internal audits and operational inspections, ensuring adherence to Vila Company standards and policies; Respond promptly to critical incidents, maintaining professionalism, sound decision-making, and safeguarding the company’s reputation. **Requirements:** Bachelor’s degree in Business Administration, Business Management, or related field; Experience in supervision and people management; Leadership skills; Decision-making ability; Oral and written communication skills; Ability to handle sensitive situations; Flexibility to work non-standard hours, including weekends and holidays, if required; Adaptability and flexibility. **Benefits:** * Extended maternity, paternity, and bereavement leave * Health insurance plan * Dental insurance plan * Transportation allowance * Meal or food allowance * FIVE-YEAR SERVICE BONUS