TCM Group is a multisectoral conglomerate operating in the telecommunications and development sectors, comprising an Internet service provider, a TV channel, FM radio stations, an audiovisual production company, a saltworks, and other enterprises. TCM Group’s purpose is to connect lives and foster development, driven by core principles such as respect, excellence, transparency, and sustainability. Every member of TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes TCM Group one of the largest corporate ecosystems in the state. **If you are passionate about technology and enjoy solving problems intelligently and efficiently, we want you on our team!** **Come be the protagonist of your own journey!** ✨ **Your responsibilities will include:** * Monitoring system operations; * Assisting system users by addressing questions regarding tool usage or identifying potential inconsistencies; * Tracking and managing various requests submitted through established communication channels; * Training users on system functionalities; * And other related tasks. **We expect you to have:** * A bachelor’s degree or technologist diploma in Computer Science, Information Technology, or related fields; * Additional coursework in programming logic, web development, and basic database concepts is a plus; * Extensive computer literacy; * Experience in help-desk support, services, and systems; * Knowledge of KPIs and KGIs. **Our Benefits:** * Market-competitive salary; * Health insurance plan; * Dental insurance plan; * TCM Plan. **Work Schedule:** * 44 hours per week.