Customer Support Assistant

Description

Job Summary: Receptive telephone support for technical assistance in electronic security, creation and management of service orders, and review of customer history. Key Highlights: 1. Prompt customer service for Emive clients 2. Technical troubleshooting for electronic security products 3. Service order management * Provide receptive telephone support to Emive customers, handling calls promptly and attentively identifying customer needs to ensure proper routing to the responsible department. * Resolve technical issues related to electronic security products. * Create a service order requesting on-site assistance when the issue cannot be resolved via telephone support. * Create and close service orders corresponding to customer requests. * Perform triage and verification of opened service orders prior to forwarding them to the responsible department. * Review the customer's history when they request information regarding support. * Provide feedback to other company departments about served customers upon request. * Attend departmental meetings. Headset usage required. * Meal Allowance: R$200.00 * Food Allowance: R$20.00 per day * Transportation Allowance • Birthday Day Off * Telemedicine (online medical consultations across multiple specialties) * Gympass (discounts at gyms and access to fitness and wellness apps); • Language school; * SESC benefits (extended to dependents); * University partnerships (up to 40% discount on tuition fees) Employment Type: Permanent CLT Salary: R$1.000,00 - R$2.000,00 per month Benefits: * Partner programs and commercial discounts * Meal Allowance * Food Allowance * Transportation Allowance Experience: * Customer Service (Preferred) Work Location: On-site