Front Support Analyst

Description

Job Summary: Professional to assist customers in using systems and tools, providing technical support, configuring products, and proposing platform improvements. Key Highlights: 1. Structured professional growth and continuous training 2. Human-centered management and goal-oriented work 3. Collaborative environment with technical support and constant knowledge sharing Rio do Sul – SC | Position also open to persons with disabilities (PCD) ### **Why it’s worth working here?** * Up to **2.5 additional salaries per year** via PPR (Profit Participation Program) * Structured professional growth + continuous training * Human-centered management and goal-oriented work * Direct participation in real e-commerce operations * Collaborative environment with technical support and constant cross-team knowledge sharing ### **This position is ideal for you if:** * You enjoy handling both customers and technical requests simultaneously * You value organization, processes, and incident ticket tracking * You’re interested in learning more about e-commerce and digital platforms * You communicate effectively and value teamwork ### **Your day-to-day responsibilities will include:** * Assisting customers in using the system and its tools * Supporting Product Registration routines and Front-end configurations * Configuring coupons, promotions, and product XML feeds (Google Merchant and Meta/Facebook) * Analyzing system errors, performing corrections, or escalating to technical teams when required * Identifying and suggesting platform improvements based on customer experience * Conducting training sessions on Product Registration, Front-end, and Marketing for customers or internal teams * Performing in-person support when necessary and previously coordinated * Supporting the sales team in platform demonstrations for prospective customers (upon request) You won’t be alone: all work is done in partnership with technical, product, and support teams. ### **✅ Mandatory Requirements** * Reside in Rio do Sul/SC or surrounding region * Currently enrolled in a higher education program in a related field * Basic knowledge of programming languages * Knowledge of SQL for database queries * Knowledge of HTML and CSS for maintenance and creation of simple content * Strong communication skills, organizational ability, and teamwork orientation * **Nice-to-have (non-eliminatory)** * Experience in e-commerce or technical support * Experience with task management tools Interest in front-end development and digital marketing * ### **Work Model** This position is **on-site in Rio do Sul**. After 3 months, a **hybrid model** may be available, subject to merit-based evaluation. We believe daily interaction accelerates learning, strengthens connections, and improves deliverables. ### **Benefits** * Up to **2.5 additional salaries per year** via PPR; * Possibility of hybrid work model starting at 3 months — subject to merit-based evaluation; * Meal/food allowance of R$ 31/day — Swile card; * Chartered transportation to Ibirama/SC; * Progressive Unimed health plan (starts at 50% coverage and increases by 10% annually); * Dental plan; * GoGood — unlimited immediate care + 1 session with a nutritionist and specialist, 2 sessions with a psychologist — fully covered by us; * Flexible working hours + time bank; * Birthday day off; * Continuous training and clear growth opportunities. ### **How the hiring process works:** * Application and resume screening * Initial chat with recruitment * Technical assessment (if applicable) * Interview with leadership * Offer letter All stages are eliminatory, but you’ll receive feedback throughout the process. **Interested? Apply now! We carefully review every resume.**