**Every customer interaction is an opportunity to build trust, solve problems with empathy, and turn experiences into lasting relationships!** **Who we want to walk together with?** People who can work in teams, exercise freedom responsibly, are resilient, committed to constant growth, motivated by results, have integrity, and possess assertive communication skills. This vacancy is also available for people with disabilities (PCD). **On a daily basis, you will help transform the customer experience by:** * Safeguarding Magazord from operational, credit, and market risks. * Developing and monitoring risk indicators within the active customer base; * Acting as a key support to the sales team in approving or rejecting special conditions, aiming at closing new contracts; * Reviewing onboarding of new customers, ensuring legal risks are mitigated; * Maintaining and upholding good customer service practices, with focus on information security; * Presenting monthly reports to directors regarding identified operational risks; * Conducting receivables anticipation, focusing on risk reduction; * Identifying opportunities for improvement and optimization; * Performing strategic customer support related to product and performance. **What you already bring with you (and makes all the difference):** * Residing in Rio do Sul–SC or nearby locations; * Completed undergraduate degree in Administration, Economics, Accounting, or financial fields; * Experience in risk, credit, or finance areas within **fintechs, payment processors, banks, FIDCs, or securitization companies;** * Experience with operational and financial audits; * Experience in the **payment methods and e\-commerce ecosystem**, understanding risks such as chargeback and transactional fraud. * Experience with credit bureaus (Serasa, Boa Vista, etc.) and their data enrichment tools. **What we offer so you can take care of what matters most: you.** * Possibility of up to 05 extra salaries per year through achievement of organizational goals (PPR); * Food/Meal allowance of R$ 28.00/day worked (approximately R$ 616.00/month) using the Swile card; * Shuttle transportation to Ibirama \- SC; * Progressive Unimed health plan, starting at 50% coverage and increasing 10% annually; * Dental plan; * GoGood \- The most comprehensive employee well\-being benefits solution in the market; * Flexible working hours and time bank; * One day off during your birthday week; * Goal\-oriented work, clear professional growth opportunities, humanized management, continuous training, and recognition! **How we get to know each other better:** Step 1: Application and resume review; Step 2: Chat with the recruiter; Step 3 (if applicable): Technical test; Step 4: Interview with the immediate leadership of the role; Step 5: Job offer letter; ***Important:*** *Each stage of the selection process is eliminatory.* **If you identify with this role and meet the prerequisites, don't waste time! Apply now :)**