Indeed
Support Analyst - Transportation [Shipments]
Job Summary:
This role involves transforming the customer experience by providing technical support, analyzing failures, configuring modules, and suggesting system improvements.
Key Highlights:
1. Customer service with empathy and problem resolution
2. Promotion of an excellent experience and constructive relationship building
3. Suggestions for system improvements based on usability
**Every interaction with the customer is an opportunity to build trust, resolve issues empathetically, and transform experiences into lasting relationships!**
You are already part of our story—and now you can help write a new chapter!
**On a day-to-day basis, you will help transform the customer experience by:**
* Addressing operational questions and providing technical support in cases of errors or inconsistencies;
* Analyzing and identifying failures in integration with partner carriers, working directly with internal technical teams to resolve them;
* Performing specific configurations of the Transportation module, guiding customers toward optimal logistical performance;
* Suggesting system improvements based on usability observed during customer support interactions;
* Maintaining a courteous and constructive relationship with customers, promoting an excellent experience;
* Acting as an intermediary between partner carriers and customers, aiming to resolve customer issues—this includes: following up for responses, negotiating solutions, and keeping customers informed;
* Operating third-party carrier systems to address customer requests;
* Providing support and clarifying doubts regarding: order tracking, delays, lost packages, reimbursements, damages, billing discrepancies, pickup issues, and other incidents related to the Magazord Shipments product;
* Providing support and clarifications regarding freight cost calculations, explaining in detail how such calculations are composed;
* Anticipating potential issues and proactively contacting customers to maintain strong relationships.
**What you already bring (and what makes all the difference):**
* Residency in Rio do Sul–SC or nearby locations;
* Completed high school education or currently pursuing higher education;
* Prior experience in customer service (preferably within the e-commerce sector);
* Basic knowledge of logistics is desirable;
* Proficiency with digital customer service platforms (CRMs);
* Formal training or practical experience in customer relationship management;
* Strong reading comprehension and ability to interpret textual and operational data within systems.
**Your benefits continue with you!**
* Up to five additional salaries per year through achievement of organizational goals (PPR);
* Meal/food allowance of R$ 31.00 per workday (approximately R$ 650.00/month), delivered via Swile card;
* Chartered transportation to Ibirama–SC;
* Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually;
* Dental plan;
* GoGood—the most comprehensive workplace wellbeing benefits solution in the market;
* Flexible working hours and hour bank;
* Birthday day off;
* Goal-oriented work, clear professional growth opportunities, human-centered management, continuous training, and recognition!
**How the internal mobility process works:**
Stage 1: Pre-requisite qualification;
Stage 2: Validation with current leadership;
Stage 3: Candidate chat;
Stage 4: Interview with future leadership;
Stage 5 (if applicable): Technical test;
Stage 6: Offer letter.
***Important:*** *Each stage of the selection process is eliminatory.*
**Interested in this position and meet the prerequisites? Apply now :)**
**Internal mobility is about continuing to grow—without leaving the place where you’ve already built trust!**
R. Dom Bosco, 130 - Centro, Rio do Sul - SC, 89160-137, Brazil
Rio do Sul
English
