Tutor

Description

Job Summary: Human-centered support to students to reverse course suspensions and negotiate outcomes, with a focus on student retention and academic development. Key Highlights: 1. Student-centered support and negotiation aimed at student retention 2. Analysis of student requests and provision of institutional services 3. Involvement in student development and retention projects Position: Pedagogical/Commercial Tutor Work Location: Madureira Study Center – Rio de Janeiro Working Hours: Monday to Friday: 10:00 AM to 7:00 PM; Saturdays: 9:00 AM to 12:00 PM Responsibilities: Provide human-centered support to students requesting course suspension, cancellation, or transfer, aiming to reverse such decisions: Through telephone and WhatsApp support; Negotiate, advocate for, and apply institutional policies focused on student retention; Analyze student requests and offer existing institutional services; Analyze student performance to promote and implement initiatives and projects supporting student development and retention; Requirements: Completed high school education; Proficiency in using computer systems; Experience in customer service; Strong negotiation skills; Residence very close to Irajá (one commute each way). What You’ll Find Here: Education scholarship for employees and immediate dependents (EAD, in-person, and hybrid formats); Transportation allowance; Salary: BRL 1,680.00 (gross) Please send your updated resume, cover letter, and recommendation—only if you match the profile—to the WhatsApp number below, addressed to Andréia Costa: https://wa.me/5521988462366 About the Company: At Vitru Educação/Unicesumar, our purpose is clear: enabling futures so people can achieve their dreams through learning. Each student is at the center of everything we do, and every employee plays a vital role in this transformation—developing their own career while impacting the lives of thousands of students. Employment Type: Full-time CLT Compensation: BRL 1,518.00 – BRL 3,942.11 per month Benefits: * Education allowance * Transportation allowance Selection Question(s): * Do you reside in Madureira? One commute each way? Experience: * Sales management (Mandatory) Work Location: On-site