Description: What you need to have: * High school diploma; * Office Suite - Intermediate Excel; * Experience in technical support service (Telecom or Energy). What will be a differential: * Knowledge of SAP; * Experience with administrative routines and regulatory resolutions. Your main challenges will be: * Assist with Hemera system commands (tele-metered measurement system); * Assist in analyzing recurrence in the emergency grid; * Assist in handling customer complaints; * Perform callbacks with customers; * Perform general administrative tasks; * Contact customers, Field Technicians, and Supervisors via phone or WhatsApp; * Fill out spreadsheets; * Update the SAP system; * Identify improvement opportunities and manage operational and administrative resources. 2511120202181862501