Responsibilities: * Team Management: Lead, train, and escalate field technicians and activation/support analysts. * KPI Monitoring: Monitor SLA (service delivery time) targets and daily productivity. * Support the team in resolving complex infrastructure or equipment configuration issues. * Supervise the departmental team. * Activate GPON customers on FIBERHOME and NOKIA platforms. * Process requests received via internal system. * Collaborate with other departments to ensure excellence in customer service. * Maintain departmental network control spreadsheets. * Respond promptly to emails and priority requests. * Conduct GPON network audits and migrations. * Monitor quality and contractual compliance of partner and third-party companies. * Align activation progress with Sales, Network Projects/Engineering, and Operations teams. Education: Technical degree in Telecommunications, Networking, Electronics, or Bachelor's degree in Engineering/IT (in progress or completed). Network Knowledge: Proficiency in fiber-optic networks (FTTH/GPON). Tools: Experience with service order management systems and testing tools (Power Meter, OTDR). Regulations: Knowledge of occupational safety standards (NR10, NR35 for work at heights).
João Silva
Indeed · HR
João Silva
Indeed · HR
