IT SUPPORT TECHNICIAN I - FIXED VACATION COVERAGE

Description

Job Summary: IT Support Technician I for fixed vacation coverage, providing technical support to users for hardware and software and performing equipment maintenance. Key Highlights: 1. Comprehensive technical support to users for hardware and software 2. Corrective, evolutionary, and adaptive maintenance of IT equipment 3. Installation, configuration, and support for software and peripherals About the Opportunity **IT SUPPORT TECHNICIAN I (Fixed Vacation Coverage)** Work schedule: Monday to Friday, from 12:00 PM to 6:00 PM (150 hours/month). Flexible working hours are mandatory to cover other shifts, including business hours when required to cover Level 2 **(functional allowance and proportional benefits apply).** Work location address: Av. Presidente Vargas, No. 670, 13th Floor – Rio de Janeiro/RJ. Employment type: CLT, on-site \- Fixed vacation coverage. **What We Are Looking For:** Education: * Completed Technical Course in Information Technology. * (For Level 2 roles, enrollment in an undergraduate Information Technology program starting from the 3rd semester is also acceptable.) Experience: * Minimum of 6 months’ experience in hardware maintenance, software and office application installation and configuration. * Prior experience in technical support and/or Help Desk is desirable. Knowledge and Certifications: * ITIL V3 Foundation (or higher) certification. * Microsoft Windows 7/10 and Microsoft Office environments. * Internet, Intranet, and email. * Remote support/telemarketing techniques (receptive and active). * Network configuration-level knowledge. * Installation, configuration, and replacement of printer and scanner consumables. * User backup procedures. * Experience in Windows local area network environments. * VPN and Digital Certificate installation and configuration. * Experience with Windows servers (2008/2016\). **Core Responsibilities (Essential Duties/Tasks):** * Provide technical support to users for hardware and software across all SEFAZ\-RJ buildings. * Perform corrective, evolutionary, and adaptive maintenance of IT equipment. * Provide logistical support, movement, and transportation of IT equipment. * Install, configure, and provide support for software, printers, scanners, and peripherals. * Register and track technical service requests. * Ensure integrity, availability, and organization of the technical knowledge base. Desirable Qualities: * Confidentiality and professional ethics. * Concentration and agility. * Strong communication skills, clear diction, and professional demeanor. * Emotional intelligence and resilience. * Good interpersonal relationship skills. **What We Offer:** * Salary: R$ 1\.858,69 * Indirect benefit: R$ 214,18 (or R$ 285,22 when acting as Level 2\). * Meal Allowance: R$ 25,30 per day (1% PAT deduction). * Transportation Benefit (6% deduction if used). * SESC Membership * Life Insurance * Health Plan * Dental Plan. Minimum Education: Technical Course