Accommodation Manager

Description

Job Summary: Responsible for coordinating front desk activities, evaluating team performance, developing customer service procedures, and monitoring accommodation performance results. Key Highlights: 1. Coordinate front desk and team activities 2. Develop customer service procedures 3. Monitor accommodation performance results * Responsible for coordinating front desk activities, * Evaluating team performance * Monitoring staff schedules and assessing training needs. * Developing in-person and telephone customer service procedures. * Tracking incidents and reviewing nightly audit reports to provide necessary information to management. * Collecting departmental data and measuring accommodation performance results.