Business Analyst

Description

We are hiring a Business Analyst to join our team!! If you are passionate about sports, interested in entering the industry, and believe you match the profile we are seeking, come work with us! **Responsibilities and Duties** * **Technical and Operational Administration** * Manage the administrative environment of the Admin platform. * Register and update regulations, prizes, coupons, and promotional mechanics. * Ensure platform functionality and stability before, during, and after events. * **Execution of Monthly Raffle Tasks** * Register monthly raffles and their respective regulations. * Generate lucky numbers for valid profiles, excluding fake, incomplete, or ineligible profiles. * Send the list of winners, register results on the platform, and trigger automated communications to winners. * Close raffles and archive records according to schedule. * **Pre\-Game Task Execution** * Configure the wheel and game parameters on the platform. * Create matches in the administrative environment, including prizes, stickers, and banners. * Post content in the content hub and partner coupons. * Integrate the TV broadcast link and validate its functionality. * Maintain direct interface with the client project manager at the club to receive inputs and content. * **Execution During Open Check\-in** * Conduct comprehensive testing across all platform areas prior to check\-in opening. * Monitor platform stability, raffles, wheel, posts, coupons, and broadcasts during the event. * Ensure smooth real\-time execution of promotional mechanics. * **Post\-Game and Complementary Activities** * Evaluate and eliminate fake profiles and frauds. * Extract wheel and raffle reports for dispatch operations. * Manually verify cases with missing data. * Generate PDF reports of winners and results. * Standardize coupons and promotional mechanics for subsequent months. * Validate lucky numbers and eligible audiences. * Handle customer service cases related to coupons and vouchers. * Consolidate performance and operational results reports. **Requirements and Qualifications** **Preferred Education:** * Bachelor’s degree completed or in progress in Business Administration, Marketing, Information Systems, Communications, or related fields. **Technical Knowledge:** * Operation and administration of digital platforms and web systems. * Basic knowledge of databases and spreadsheet manipulation (Excel/Google Sheets). * Understanding of system logic and functional testing. * Familiarity with CRM tools, email automation, and reporting tools. * Familiarity with raffle, promotion, and regulatory processes. * Ability to analyze data and generate operational reports. **Behavioral Competencies:** * Organization and attention to detail. * Ability to work under tight deadlines and during live events. * Strong communication and interpersonal skills. * Proactivity and sense of responsibility. * Flexibility for overnight shifts and weekends. * Analytical ability and results orientation. **Additional Information** * Hybrid work model * Must reside in Rio de Janeiro (RJ) * Business hours, with on\-call shifts on match days and during events. * Time compensation: weekend on\-call shifts grant 1 compensatory day off; weekday overnight on\-call shifts begin work hours at the on\-call shift time. * Health and dental insurance plans * Performance evaluation policy * Bonus policy (where applicable) FENG is a company specialized in **Fan Engagement**, data, technology, and monetization of fan bases. We connect clubs, leagues, brands, and fans, developing solutions that help sports properties build relationships, increase engagement, and transform fan passion into business value. In an emotion\-driven market, we combine **strategy, technology, and execution** to make this relationship smarter, measurable, and continuous. Our work integrates areas such as fan\-club membership technology, CRM, Data Lake, Business Intelligence, communications, paid media, social media management, customer support, and digital activations—delivering comprehensive coverage across the fan journey. Recognized as one of the leading references for fan\-club membership programs in Brazil, FENG supports operations connecting millions of fans to clubs and sports properties. We are part of the SISU Ventures ecosystem and combine deep sports industry expertise, proprietary technology, and operational intelligence to strengthen the relationship between organizations and their fan communities. FENG works to **transform fan bases into strategic assets**, creating more efficient pathways for engagement, relationship building, and value generation.