Job Summary: Professional responsible for initial customer service, clarification of inquiries, and registration of requests, ensuring high-quality support. Key Highlights: 1. Initial customer service and support for inquiries 2. Registration and forwarding of requests and complaints 3. Monitoring to ensure service quality A mattress store is seeking a Customer Service Representative in Rio de Janeiro. **Responsibilities:** Provide initial customer service via the company's communication channels. Offer support to clarify questions related to products, orders, and delivery timelines. Register requests, complaints, and other demands in the system and forward\-them to the appropriate departments. Monitor customer responses to ensure service quality. Previous experience as a Customer Service Analyst, Telemarketing Operator, Relationship Assistant, or Customer Support Agent may indicate suitability for some of the duties associated with this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Employee discounts * On-site meal allowance * Medical insurance * Dental insurance * SESC membership benefits **Additional Information:** * Employment type: Full-time, on-site. * Schedule: Full-time * Working hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
