* Contribute to the development and customization of V.tal's **Workforce Management** solutions, focusing on **Field Service platforms (Salesforce FSL or Oracle OFS/TOA)**, as well as working on integrations via microservices and supporting the configuration of conversational flows in **Dialogflow**. The goal is to support the digitization of field operations, ensuring greater efficiency, traceability, and automation. **Responsibilities and duties** * Support the development of **backend microservices** (Node.js/TypeScript or Java). * Perform **customization and maintenance** of solutions on **Salesforce Field Service (FSL)** or **Oracle Field Service (OFS/TOA)**. * Create and optimize **integrations (REST/SOAP APIs)** between internal systems and field platforms. * Develop **customizations, automations, and workflows** to support field operations. * Support the configuration of **virtual assistants in Dialogflow**. * Collaborate with functional analysts and business teams to translate requirements into technical solutions. * Participate in testing, deployments, and troubleshooting under guidance. **Requirements and qualifications** * Knowledge in **backend (Node.js/TypeScript or Java)**. * Understanding of **REST APIs**. * Basic knowledge of **relational and NoSQL databases** (Oracle, MongoDB). * Familiarity with **CI/CD** (Azure DevOps, GitHub Actions). * Interest in learning and working with **Salesforce FSL** or **Oracle OFS/TOA**. * Basic understanding of **versioning best practices, documentation, and testing**. **Desirable** * Academic experience, internship, or personal projects in **Salesforce** (Apex, LWC, Triggers, Flows) or extensions/plugins for **Oracle OFS**. * Knowledge of **Service Cloud** (Salesforce). * Familiarity with **Dialogflow** or other NLP platforms. * Initial knowledge of **Kafka or RabbitMQ**. * Experience in **observability** (structured logs, ELK, Datadog). **Competitive advantages** * Experience with **schedule optimization, assignment rules, and mobility** in Field Service. * Initial certifications in **Salesforce** or **Oracle Field Service**. * Participation in personal or academic projects involving **chatbots, automation, or field service**. **Expected Soft Skills** * Good communication skills for interaction with technical and business teams. * Willingness to learn quickly in mission-critical environments. * Proactivity in proposing small improvements. * Collaboration in multidisciplinary teams and openness to feedback. **Expected Profile** * Early-career professional with a solid foundation in backend programming. * Interest in developing expertise in **Field Service platforms and field process automation**. * Desire to grow technically and progress into roles with greater autonomy. **Additional information** Benefits: * Meal and/or food allowance * Transportation voucher * Medical insurance * Dental insurance * Life insurance * Private pension plan * Profit-sharing program (PPR) * Pharmacy subsidy * Childcare assistance * Flexible working hours * V.tal Benefits Club * Extended maternity leave (6 months) * Extended paternity leave (20 days) Work location: * *Fill in complete address, including state (UF).* * *100% on-site work model* **We are V.tal, a company born with the purpose of enabling digital connection and transforming people's lives.** We work to help position Brazil at the top of the list of the most digitally advanced countries in the world, promoting digital inclusion, boosting new businesses, and stimulating regional development. And this is possible because we were born with the largest fiber optic network in Brazil and a team that makes things happen. We are a neutral network, shared with operators, providers, and partners of all sizes and regions. And this fills us with pride. All this robustness allows us to offer broad coverage and reach for our customers to go further, optimizing their investments. **OUR TEAM** We are connected, agile, and driven by excellent results. Our work environment is positive because it is made up of people who collaborate with each other, trust one another, and celebrate every achievement. Here, we don't make excuses—we seek solutions. It is with this high-performance team that we work daily to include Brazil among the most digitally advanced nations in the world, promoting digital inclusion, and economic and social development. **CHECK OUT OUR CORE PRINCIPLES** **We play fair and trust each other.** **Evolution and constant learning is our mantra. Without learning, there is no evolution.** **We are obsessed with excellence and high performance. The pursuit of results happens daily in every decision.** **Work hard, play hard! We are focused and maintain a healthy environment.** **DOES OUR PROPOSAL RESONATE WITH YOU? THEN COME BUILD THE FUTURE WITH US TODAY!**