Logistics Operations Assistant

Description

**Operations Assistant** **Responsibilities** Support the execution of operational routines, ensuring the proper flow of logistics activities and compliance with established processes. Support transportation and distribution operations, ensuring information organization, basic activity control, and efficient communication among field teams, supervision, and support departments. Contribute to operational fluidity by assisting in identifying inconsistencies and forwarding solutions, always adhering to leadership guidelines and instructions. **Key Activities** * Support control of goods collection, receipt, verification, and dispatch stages * Perform data entry and updates in systems * Assist in route monitoring and communication with drivers for operational alignment * Organize and verify transportation documents, such as invoices * Support control of returns, delivery failures, and redeliveries * Provide customer (B2B and B2C) communication support, supplying delivery-related information * Contribute to organizing the yard, warehouse, or dispatch area * Support adherence to Standard Operating Procedures (SOPs) * Report inconsistencies, delays, or issues identified during operations * Support administrative routines within the operations department * Participate in operational meetings and daily alignments when requested **Training** **Education and Professional Experience** * Education: Completed high school (pursuing a bachelor’s degree in Logistics, Business Administration, or related fields is desirable) * Experience: Prior experience in administrative or operational routines (logistics, transportation, customer service, or similar areas is desirable) * Basic computer skills (Microsoft Office suite, especially Excel) * Basic knowledge of operational systems (TMS/WMS) is a plus * Basic knowledge of transportation and distribution routines will be considered a plus **Requirements, Technical Qualifications, and Key Competencies** * Organization and attention to detail in information control * Ability to follow processes and operational routines * Strong verbal and written communication skills * Basic proficiency in using systems and digital tools * Ability to handle multiple tasks simultaneously * Proactivity in reporting problems and seeking guidance * Basic understanding of operational KPIs **Advantages** * Currently pursuing a technical or undergraduate degree in Logistics, Business Administration, or related fields * Experience in transportation companies, e-commerce, or first-mile and last-mile operations * Basic knowledge of fiscal document issuance or transportation routines * Proficiency with technology and management systems **Behavioral Competencies** * **Focus, concentration, and attention to detail, with an investigative profile and critical thinking** * **Organization: ability to manage multiple demands while maintaining control over deadlines and processes** * **Interpersonal relationships: balance between firmness and courtesy when interacting with suppliers and internal customers **(more communicative) * **Results-Oriented with Responsibility: assumes ownership of operational outcomes, anticipates risks, acts preventively, and ensures on-time, high-quality deliveries with positive impact for customers and the business** * **Operational Discipline: executes processes rigorously and consistently, follows standards without requiring supervision, and influences the team to maintain a high level of operational performance** * **Ownership Mindset: acts as a business owner—manages costs, compliance and safety, brand image and customers, makes ethical decisions, complies with regulations, policies and procedures, and proactively mitigates risks** * **Resilience and Pressure Management: maintains performance, clarity, and professionalism in critical situations, responds quickly to unforeseen events without compromising quality or safety** * **Solution-Oriented Communication and Collaboration: communicates and shares problems clearly, respectfully, and objectively; focuses on solutions and contributes to building trust across teams, departments, and hierarchical levels** * **Continuous Improvement: seeks constant growth, proposes practical process improvements, and learns from mistakes and metrics to elevate collective performance Compensation: R$1\.518,00 \- R$2\.350,00 per month Benefits: * Medical insurance * Dental insurance * Basic food basket * Life insurance * Food allowance * Meal voucher * Transportation voucher Work location: On-site