Technical Support Analyst

Description

Job Summary: A professional skilled in advanced hardware diagnostics and repair, infrastructure and connectivity incident resolution at client sites, with a solution-oriented mindset and proactive attitude. Key Highlights: 1. Advanced bench support and on-site customer service. 2. Technical expertise in networking, hardware, and problem resolution. 3. Focus on organization, communication, and time management. We seek a professional to operate on the front line of our operations. This individual will be responsible for advanced hardware diagnostics and repair at our bench, as well as resolving infrastructure and connectivity incidents directly at the client’s premises. A solution-oriented mindset, proactivity for travel, and technical proficiency in networking, hardware, and problem resolution are essential. **Responsibilities and Duties** * **Bench Support:** Advanced diagnostics and repair of notebooks, desktops, and servers (component replacement, technical cleaning, system recovery, and upgrades). * **On-Site Service:** Conducting in-person visits to clients for installation, configuration, and resolution of issues that cannot be addressed remotely. * **Networking and Connectivity:** Configuration of routers, access points, switches, and structured cabling at the client’s site. Active involvement in network/CCTV cabling tasks. * **Software Configuration:** Installation and troubleshooting of operating systems (Windows/Mac), Office suites, drivers, and specialized management software. **Technical Requirements (Mandatory)** * **Advanced Hardware:** Proven experience in hardware maintenance (including motherboard diagnostics, notebook screen replacements, and peripheral repairs). * **Computer Networking:** Solid knowledge of LAN/WAN network configuration, Wi-Fi (channels, interference, repeaters), and cable crimping. * **Helpdesk N2/N3:** Ability to resolve complex software and permission-related issues unresolved by Level 1/2 support. * **Systems:** Proficiency in backup tools, disk cloning, and data recovery. **Preferred Qualifications** * Technical certification in hardware (e.g., CompTIA A+). * Prior experience in IT consulting or multi-brand technical support services. * Knowledge of entry-level firewall and CCTV configuration. * Completed undergraduate or technical degree in IT-related fields. * Willingness to travel. **Behavioral Profile** * **Organization:** Maintain an immaculate bench and visit reports. * **Communication and Professionalism:** You will represent the company to clients; courtesy and clarity are fundamental. * **Time Management:** Ability to adhere to visit schedules and equipment delivery deadlines. Compensation: R$1.900,00 - R$2.200,00 per month Benefits: * Food basket * Meal voucher * Transportation voucher Work Location: On-site