Description
Job Summary:
The professional will receive and welcome guests in food and beverage areas, providing information and promoting product sales, thereby contributing to customer satisfaction.
Key Highlights:
1. Personalized guest service and hospitality
2. Promotion of menu item sales
3. Continuous improvement of customer satisfaction
Company Description
The Grand Mercure Rio de Janeiro Copacabana belongs to the Accor Hotels group. The hotel is located directly opposite Copacabana Beach, near Ipanema and Leblon beaches. It offers easy access to Rio de Janeiro's main tourist attractions, as well as commercial centers, shopping malls, theaters, and restaurants.
Job Description
Receive and welcome guests in food and beverage areas promptly, contributing to service quality and continuous improvement of satisfaction levels; greet guests cordially; attend to guests and customers personally, providing various information about the hotel (services, operating hours, etc.); promote menu item sales according to each customer’s profile.
Qualifications
Fluent English. Function-specific knowledge.
Friendliness, Proactivity, Communication skills, Agility, and Attention to detail.
Additional Information
Benefits: Transportation Allowance, Dental Plan, On-site Meal, Medical Plan, Group Life Insurance, and Pharmacy Reimbursement.
Work Schedule: 6 days on, 1 day off