**RESPONSIBILITIES:** The Specialist must identify customers’ needs and provide practical, objective solutions in accordance with the product and/or service procedures; In each interaction, they may address various types of situations indicated by the customer; They will use systems to record and execute customer interactions; They will resolve and monitor consumer requests; Customer support via CHAT or VOICE; They will deliver clear communication across all customer touchpoints. **REQUIREMENTS:** Be at least 18 years old; Have completed high school; Possess basic computer skills (Word, Excel) and typing proficiency; Hold all required documents for hiring (e.g., voter registration card for all applicants, military reserve ID for male applicants); Be available to work flexible hours; Demonstrate strong verbal and written fluency; Prior customer service experience is desirable; Availability to work both in-person and remotely; Easy access to the Madureira Unit – RJ. **WORK SCHEDULE:** 180 hours per month | Rotating 6-days-on/1-day-off schedule with variable days off **BENEFITS:** Transportation allowance; Meal allowance and/or food allowance; Life insurance; Funeral assistance; Daycare assistance / Assistance for children with disabilities; Babysitter assistance / School transportation assistance; Product discounts; Dental care plan; Medical care plan; Discounts on gyms / Sports activities; Educational partnerships offering course discounts; PET care plan; Career development plan. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.