Description
Job Summary:
Professional responsible for mapping, modeling, and optimizing business processes, leading support and systems implementation teams with a focus on continuous improvement and SLA compliance.
Key Highlights:
1. Business process mapping and modeling for continuous improvement
2. Leadership and development of support and implementation teams
3. Project management and data analysis for operational optimization
**Responsibilities:**
* Map and model business processes, proposing continuous improvements.
* Monitor, supervise, and manage support and implementation teams for the Health Management System.
* Ensure compliance with service level agreements (SLAs), taking corrective actions when necessary.
* Prepare performance reports, identifying challenges and proposing improvements.
* Collaborate with technical teams to resolve incidents and enhance the system.
* Lead, evaluate, and develop teams, promoting service quality and customer satisfaction.
* Update procedures, standards, and knowledge base.
* Assign tasks, organize schedules/shifts, and supervise service delivery.
* Participate in meetings with the client, as required.
* Provide ad-hoc support via phone or digital channels.
**What We Are Looking For?**
* Bachelor's or postgraduate degree in Business Administration, Production Engineering, Process Management, IT, or related fields.
* Experience in systems implementation and support (preferably in the healthcare sector).
* Analytical, organized, and results-oriented profile.
* Strong communication skills, active listening, and ability to handle conflicts.
**Preferred Qualifications:**
* Experience with healthcare management systems.
* Familiarity with project management methodologies.
* Prior experience leading support/implementation teams.
**Knowledge and Skills:**
* Business process analysis and modeling (BPMN).
* Modeling tools such as Bizagi or similar.
* Project management (PMBOK knowledge).
* ITIL Foundation V3 or higher certification.
* Data analysis applied to operations.
* Creativity, agility, and focus on continuous improvement.
* Customer service delivered with empathy and efficiency.
**Benefits:**
* Meal Allowance or Food Voucher;
* Transportation Voucher;
* Medical Insurance;
* Dental Insurance;
Full-time
Onsite
Rio de Janeiro,Rio de Janeiro
