RECEPTIONIST

Description

Job Summary: Receptionist responsible for empathetically and warmly welcoming patients, addressing their needs, and ensuring a humanized and efficient healthcare experience. Key Highlights: 1. Human and welcoming patient service 2. Focus on patient experience and well-being 3. Culture of collaboration and innovation Leve Saúde is a Rio de Janeiro-based health plan operator founded with the **purpose of transforming how healthcare is delivered in Brazil**. We believe that caring goes far beyond offering health plans — it means building relationships, truly listening, and being present throughout each person’s journey. From the beginning, we have championed a model that is closer, more welcoming, and more effective. With our own multidisciplinary teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What Drives Us:** * Making healthcare more human and accessible. * Reducing bureaucracy and facilitating access to high-quality services. * Leveraging technology as an ally to improve healthcare experiences and outcomes. **How We Do It:** * Through our own clinics, ready to provide welcoming and efficient care. * Through a multidisciplinary team closely accompanying beneficiaries’ journeys. * Through an internal team committed to innovation, quality, and purpose. We are a company in constant growth, and every employee is an essential part of this journey. Here, we believe in collaboration, open dialogue, and the power of doing things differently. **Responsibilities and Duties** Greet patients with empathy, courtesy, and attention from the moment they arrive at the clinic; Provide initial reception, identifying needs and offering personalized support; Guide patients on procedures, appointment times, required documents, and clinic workflow; Clarify doubts regarding consultations, exams, referrals, and other services; Process authorization forms with health insurance operators (via systems such as TISS or specific platforms); Collect payments for private appointments, including issuing receipts and managing payment records; Accompany patients throughout their visit, ensuring comfort and peace of mind; After the consultation, assess the patient’s experience and offer additional support if needed; Act as a liaison between patients and medical/administrative teams, promoting clear communication; Receive and organize documents, correspondence, and exam results; Assist with administrative tasks such as form completion, filing, and updating registration records; Maintain a clean, organized, and functional reception area. **Requirements and Qualifications** Completed high school education (a university degree in health, humanities, or hospitality is a plus); Excellent verbal communication and active listening skills; A welcoming, empathetic, and proactive attitude; Experience in customer service, preferably in healthcare settings; Ability to handle sensitive situations with tact and discretion. **Preferred Qualifications:** Experience in humanized patient care; Familiarity with the Tasy system; Basic knowledge of outpatient management systems; Participation in hospitality or customer experience training programs. **Additional Information** * Meal Allowance: BRL 42.00/day (with a symbolic deduction of BRL 1.00/month) * Transportation Allowance * Birthday Day Off * Health Insurance Plan (no payroll deduction) * Dental Insurance Plan (no payroll deduction) * Total Pass (well-being and physical activity) * Discounts with educational institutions * Leve Corporate University We are **Leve Saúde**, the healthtech operator that launched in Rio de Janeiro in September 2020, dedicated to people over 45 years old seeking quality healthcare at affordable prices. Our Operational Model rests on **three pillars**, reflecting our beliefs about healthcare management: * We believe **Digital Health** is an irreversible path that already has — and will increasingly have — an extraordinary impact on healthcare management. \- We believe the combination of **Primary Healthcare** and Digital Health represents the perfect convergence of past and future. Both are fundamental ingredients for achieving the right to healthier longevity. * We believe owning a **Proprietary Network** is the critical ingredient to complement our model, enabling us to guarantee personalized, humanized, caring, and effective care. You’ll find all current job opportunities on our page. We’re rooting for you!