**COME TRANSFORM LIVES — INCLUDING YOUR OWN.** **ESTÁCIO** is an education brand dedicated to shaping and transforming lives through learning. After all, when quality education becomes accessible, society as a whole benefits. Here, our employees find a welcoming environment with ample opportunities for professional growth. Bring your talent and commitment—and join this team! **Responsibilities and Duties** **Key challenges for the Administrative Assistant role include:** * Providing in-person and online student support (email, WhatsApp, phone calls) * Answering student questions regarding portals and specific situations * Working with the database of students with overdue payments to facilitate debt resolution * Welcoming new students * Supporting students with related requests * Managing enrollment renewals * Providing support for tasks relevant to the role **Requirements and Qualifications** **We seek professionals with:** * Completed high school or currently pursuing a higher education degree * Customer service experience * Proficiency in Microsoft Office suite * Strong communication skills * Enthusiasm for working with people * Proactivity **Additional Information** *****Benefits*** ---------------- * **Scholarships** of up to 100% for employees, legal dependents, and extended family members (parents, siblings), allowing up to three scholarships simultaneously * **Medical assistance**, fully subsidized for the employee and partially for family members; employee covers co-payment * **Dental assistance**, optional, to support oral health * **Meal allowance**, with flexible options to suit individual needs * **Wellhub**, offering flexible gym membership options * **Wellz**, a platform focused on employee mental and emotional well-being, providing various forms of support—including access to individual online therapy sessions * **Wellness & Benefits Club**, featuring a dedicated program with exclusive advantages * **Life insurance** * **SESC partnership** * **Corporate University**, available via our exclusive portal, Educare * **Growth opportunities**: Over 60% of current openings are filled through internal selection processes We believe in the excellence of our education—and therefore value graduates from our own institutions during recruitment. Commitment to inclusion: All our job openings are also open to persons with disabilities, reaffirming our deep appreciation for diversity. **DIVERSITY**: YDUQS values diversity, and the additional information you provide in the diversity fields is extremely important to us—please be sure to complete these sections. **Selection Process Stages** ---------------------- * Registration * Stage 2: Interview with Hiring Manager / Coordinator * Stage 3: Offer * Hiring **YDUQS | The Education of the Future—Today.** ---------------------------------------- Have you ever imagined **transforming society** through **education**? Then join YDUQS! YDUQS is an education and technology services group committed to driving a **quantum leap in quality** for higher education in Brazil. We deliver high-quality education to people across all socioeconomic backgrounds nationwide—and throughout their adult lives. With approximately 1.4 million students, we are one of Brazil’s largest higher education groups. With nearly 16,000 employees, we are ranked among the best companies to work for in Brazil, according to EXAME’s 2024 People Management Award. We are ambassadors of Educa2030, the United Nations Global Compact initiative in Brazil, and the world’s only higher education institution rated “AA” in ESG by MSCI (October 2023)—a testament to our commitment to higher education in Brazil and our ability to generate value for all stakeholders. **PURPOSE** Educate to transform. **VALUES** **Student-Centered Focus** All of us work for the student—we are passionate about education. **Ownership Mindset** We act like owners, taking pride in every delivery we make. **Results-Oriented** Every effort delivers real, sustainable impact. **Educational Excellence** We exceed expectations, delivering the highest-quality training and experience across all areas we serve. **People-Centric Culture** We take pride in working here. We develop people and recognize excellence in performance. **Innovation and Technology** We integrate technology into all processes—empowering students, faculty, and employees. **Diversity and Ethics** We do what’s right—and value differences. **OUR EDUCATIONAL INSTITUTIONS** IBMEC | IDOMED | Estácio | Damásio Educacional | Hardwork Medicina | Qconcursos | Wyden: UniToledo, UniFacid, UniFanor, UniFBV, UniRuy, Faculdade Martha Falcão, UniFavip, UniMetrocamp, Facimp, Faci, Newton Paiva. **We’re Transforming Education Through Technology** For us, education and technology are the formula for inclusion. Leveraging the best each of our institutions offers, we are creating—uniquely among global organizations—a learning model that combines quality, scale, broad access, specialization, and seamless integration of in-person and digital modalities. **The Sector’s Leading Digital Ecosystem** * +30 AI-powered solutions deployed across the business * 80% of innovation and technology professionals are internal hires * 150 partnerships with startups and innovative solutions * Deep understanding of student behavior **WHAT YOU’LL FIND HERE?** We count on professionals who value innovation within a diverse, simple, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because their success is ours. With strong **adoption of digital culture**, we develop methodologies and content reflecting today’s challenges and needs. We have a **highly experienced and competent senior leadership team**, guiding our organizational strategy with confidence. We are committed to addressing the strategic national challenge of Diversity & Inclusion, implementing a **structured program** and consistently elevating this topic with senior leadership. We’re obsessed with **employee engagement**, and have launched a structured eNPS program—with five squads operating in parallel, focused on continuous improvement of the employee experience. Within just three months of launch, we’ve already implemented 14 improvements targeting career development and digital infrastructure. Have you ever imagined **transforming society** through **education**? Then join YDUQS! **AT ESTÁCIO, WE REVEAL THE BRIGHTEST POTENTIAL IN EVERYONE.** We are one of Brazil’s largest and most respected educational institutions. For over 50 years, we’ve delivered large-scale, high-quality education across the country. Present nationwide, we offer undergraduate, graduate, and short-term courses—both in-person and digitally. Our relentless pursuit of academic excellence and investment in teaching ensure our institutions and programs earn top-tier quality ratings from Brazil’s Ministry of Education (MEC). We are dedicated to nurturing talent and uncovering each student’s vocation. Students know we see in them a diamond waiting to be polished. Together, we form a community of diverse profiles and dreams—present in every corner of Brazil. More than issuing diplomas, Estácio creates the conditions for entirely new life stories to unfold. **PURPOSE** Educate to transform. **VISION** Deliver the best learning experience to an ever-growing number of students—efficiently, intensively leveraging technology, and valuing people—ensuring our students are prepared for market challenges. **VALUES** **Student-Centered Focus** All of us work for the student—we are passionate about education. **Ownership Mindset** We act like owners, taking pride in every delivery we make. **Results-Oriented** Every effort delivers real, sustainable impact. **Educational Excellence** We exceed expectations, delivering the highest-quality training and experience across all areas we serve. **People-Centric Culture** We take pride in working here. We develop people and recognize excellence in performance. **Innovation and Technology** We integrate technology into all processes—empowering students, faculty, and employees. **Diversity and Ethics** We do what’s right—and value differences. **WHAT YOU’LL FIND HERE?** We count on professionals who value innovation within a diverse, simple, and ethical environment. Our initiatives always place **the student at the center of decision-making**, because their success is ours. With strong **adoption of digital culture**, we develop methodologies and content reflecting today’s challenges and needs. We have a **highly experienced and competent senior leadership team**, guiding our organizational strategy with confidence. We are committed to addressing the strategic national challenge of Diversity & Inclusion, implementing a **structured program** and consistently elevating this topic with senior leadership. We’re obsessed with **employee engagement**, and have launched a structured eNPS program—with five squads operating in parallel, focused on continuous improvement of the employee experience. Within just three months of launch, we’ve already implemented 14 improvements targeting career development and digital infrastructure. Have you ever considered joining this same purpose? #JoinEstácio