**Position: Support Technician – Lapa** **VA + VR:** R$ 622.25 **Transportation Benefit** **Working Hours:** Monday to Friday. Possible shifts: Monday to Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. **Main Responsibilities** Respond to tickets escalated by the Level 1 team, focusing on resolution. Monitor tickets in real time and support Level 1 as needed. Serve as a handoff point for more complex tickets. Accurately document issues and solutions. Intermediate management of Google Workspace (security, policies, and permissions). Intermediate management of Microsoft 365 (identity, policies, and groups). Intermediate support for wired and wireless networks. Management of device and IT asset inventory. Intermediate support for Zebra printers. Corporate antivirus management and security monitoring. Use of ticketing and remote access tools. **Mandatory Requirements** Previous experience in Level 2 technical support. Intermediate knowledge of Microsoft 365. Intermediate knowledge of Google Workspace. Practical understanding of networking fundamentals. Ability to systematically diagnose technical issues. **Desirable** InControl / ControlID RMM Applied knowledge of LGPD Intermediate-level Google Workspace or Microsoft 365 training courses Intermediate networking knowledge Prior experience providing IT support in the healthcare sector Experience with hybrid Google + Microsoft environments **Essential Soft Skills** Clear communication and strong written skills. Ability to collaborate effectively in a team. Proactivity in problem resolution. Organization and effective time management. Analytical ability for rapid decision-making. Sense of urgency when addressing critical issues. Job Type: Full-time Pay: R$1,800.00 - R$2,300.00 per month Application Question(s): * Residential neighborhood * Ease of access to the subway?