Junior IT Assistant

Description

Job Summary: We are seeking a proactive and communicative Junior IT Assistant to provide technical support to internal users and stores in a dynamic retail environment. Key Highlights: 1. Level 1 technical support (Service Desk) for users 2. Maintenance of hardware, software, and corporate systems 3. Work in a dynamic retail environment Join the Technology team at **Casas Pedro**! We are looking for an **IT Assistant** with a proactive, communicative, and problem-solving-oriented profile to support our internal departments and stores. If you are passionate about technology, possess an owner's mindset, and thrive in a dynamic environment like retail, this opportunity is for you. **Key Responsibilities:** * Provide **Level 1 technical support (Service Desk)** to users; * Register, track, and resolve **IT tickets (Help Desk);** * Install, configure, and update **corporate software and systems;** * Perform maintenance on **hardware (computers, printers, and peripherals);** * Support the configuration of **networks, structured cabling, and devices;** * Carry out **preventive and corrective maintenance** at stores; * Engage and monitor **third-party IT vendors;** * Manage and update the **IT asset inventory;** * Provide **on-site and remote support** to users, among other duties inherent to the role. **Requirements:** * Currently pursuing a bachelor's degree in **IT-related fields (Systems Analysis, Networking, Computer Science, or related disciplines)** * Knowledge of **hardware, operating systems, and troubleshooting** * Familiarity with **networking (TCP/IP), structured cabling, and device configuration** * Basic knowledge of **Windows, Linux, and SQL** * Willingness to **travel between stores** **Preferred Qualifications:** * Experience with **ERP and POS (Point of Sale) systems** * Knowledge of **Protheus (TOTVS)** * Experience working in **retail companies** or high-volume ticket environments * Experience in **user technical support (Level 1 / Service Desk)** Minimum Education: Bachelor's Degree