IT Support Analyst

Description

Job Summary: On-site technical support professional for employees, responsible for resolving issues, installing, configuring, and updating software and hardware, as well as performing diagnostics and maintenance. Key Highlights: 1. Opportunity to work with the latest technologies 2. Industry-leading professionals 3. A global leader in service delivery **Inclusion and respect for diversity and equity are part of KPMG's DNA.** **Here, we value all individuals, encouraging and empowering our professionals to feel integral to our achievements.** **Regardless of your age, gender, race, color, creed, sexual orientation, ethnicity, national origin, or disability, we invite you to make a difference. Join the KPMG team!** **️‍ ️‍ ️ ✊** **✝️** **Inspire Confidence. Empower Change.** **At KPMG:** ----------------- * We do what is right **\#Integrity** * We learn and continuously improve **\#Excellence** * We think and act boldly **\#Courage** * We respect one another and strengthen ourselves through our differences **\#Together** * We focus on what truly matters **\#ForBetter** **Responsibilities and Duties:** ------------------------------------ **If selected, you will have the opportunity to:** * Provide on-site technical support to employees, ensuring rapid issue resolution. * Install, configure, and update software and hardware as required. * Escalate tickets to higher-level teams when necessary. * Perform diagnostics and troubleshooting for issues related to computers, operating systems, peripherals, and network devices. * Document procedures, solutions implemented, and activities performed in ticketing and support systems. * Conduct preventive and corrective maintenance on IT equipment. **Requirements and Qualifications:** ------------------------------- **What are we looking for in you?** * Bachelor's degree in Technology or related fields. * Experience in technical support, help desk, or service desk roles. * Knowledge of hardware and software diagnostics and problem resolution. * Ability to install and configure hardware (desktops, laptops, printers, etc.) and corporate software. * Experience using ticketing and technical support management tools. * Familiarity with Windows operating systems, local area networks, and network device configurations. * Communication skills for end-user support and accurate documentation of activities performed. SOFT SKILLS Proactivity * Dynamism; * Resilience; * **100% on-site work** **Why join KPMG?** ----------------------------------- * We work with the latest technologies; * Our professionals are industry leaders; * We are one of the world’s largest service delivery firms; **What benefits do we offer?** -------------------------------- * Meal Voucher * Food Allowance * Medical Insurance * Dental Insurance * Transportation Voucher * Wellness Benefit (Gym) * Pharmacy Discount Program * Life Insurance * Childcare Assistance * Wedding Gift * Newborn Gift * Extended Maternity Leave * My Time: up to 6 full days per year — or 12 half-days — for you to take a break, care for yourself, and use as you wish, whenever needed.