Job Summary: We are seeking an analytical and proactive professional to monitor automated processes, ensuring robots operate correctly and failures are resolved. Key Highlights: 1. Monitor automated processes and resolve failures 2. Collaborative environment focused on continuous development 3. Direct contact with clients and business-oriented perspective **Responsibilities and Duties** At RSM, we seek an analytical and proactive professional to monitor automated processes via the Easytust system. The professional will be responsible for overseeing the capture of supporting documents used in validating TUST tariff payments, ensuring robots operate correctly and identifying and resolving process failures. **Responsibilities** * Monitor document capture performed by robots in the Easytust system; * Identify failures or inconsistencies in the process and resolve them; * Monitor operational workflows to ensure the quality of captured information; * Interact with clients and transmission companies to align and resolve issues; * Organize and prioritize concurrent tasks. **Requirements and Qualifications** **Requirements** * Strong verbal and written communication skills; * Proactivity and sense of responsibility; * Organization and ability to manage multiple tasks; * Proficiency with systems and technology; * Familiarity with Microsoft Office tools (Excel, Word, Outlook) is preferred; * Analytical ability to identify process-related issues. ******Preferred Qualifications** * Experience in customer service; * Experience in operational routines or process monitoring; * Knowledge of or interest in process automation. **Education (not mandatory)** * Accounting; * Business Administration; * Or related fields. **What We Offer** * Continuous training and development; * Collaborative and learning-oriented environment; * Direct contact with clients and business-oriented perspective; * Opportunities for internal growth based on performance. **Additional Information** **Benefits Offered:** Bradesco Health and Dental Insurance Icatu Life Insurance Meal or Food Allowance Transportation Allowance Educational Incentive \- covering 50% of undergraduate, English, or postgraduate expenses, capped at BRL 500.00 per month TotalPass Golden Farma Longevity Bonus Performance Evaluation (Growth and Development Opportunities) Mentorship Program Payroll-Deductible Loan Professional Registration Fee Coverage (CRC, OAB, or CRP) Corporate Device Birthday Off Birthday Off Gift Card At RSM, we believe great results begin with people. We are a global firm providing Audit, Consulting, and Tax services. In Brazil, we also operate in the BPO area. We work closely, collaboratively, and stay connected to real market challenges. In Brazil, our team works daily to **transform technical knowledge into meaningful solutions** for businesses and the people involved in them. Here, you won’t find a single career path, but rather a space to learn, grow, exchange experiences, and build professional paths aligned with your current stage and ambitions. We strive to exceed expectations. This means encouraging ideas, anticipating solutions, learning from diverse perspectives, and proposing approaches that generate real impact for our clients—and especially for those who deliver these outcomes every day. **We are a member firm of RSM International**, one of the world’s largest networks of Audit, Consulting, and Tax firms, present in over 120 countries and with approximately **60\.000 professionals** connected globally. This structure provides us with stability, international collaboration, and a broad perspective. Our culture defines our identity. ### **RSM by the Numbers in Brazil** * 9 offices across different locations * Over 800 employees * Integrated operations in Audit, Consulting, Tax, and BPO
João Silva
Indeed · HR
João Silva
Indeed · HR
