WORKSHOP NETWORK ASSISTANT

Description

Job Summary: This position aims to ensure workshop operational efficiency by managing appointments, service orders, and inventory, thereby guaranteeing optimal workshop utilization and customer satisfaction. Key Highlights: 1. Focus on operational efficiency and customer satisfaction in the workshop. 2. Management of service orders, inventory, and workshop equipment. 3. Support in optimizing the service schedule and service quality. Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, Movida now operates Brazil's newest vehicle fleet and maintains stores in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida was the first in the industry to offer services such as monthly and long-term car rentals for individuals, pre-payment options, and 27-hour daily rates. With a strong technology focus, it also pioneered sector-wide solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A company of SIMPAR, Movida today forms part of Movida Participações, established in 2015 to manage operations in Car Rental, Used Vehicle Sales, and Light Vehicle Fleet Outsourcing Management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its people are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Position Mission: Ensure workshop operational efficiency through appointment control, creation and tracking of service orders, monitoring of approvals, and support for inventory management — ensuring appropriate workshop utilization and customer satisfaction. Responsibilities: * Create, analyze, and monitor service orders, ensuring timely approvals. * Manage spare parts inventory and flag replenishment needs. * Manage workshop equipment and tools, ensuring their availability and proper maintenance. * Support organization of the service schedule, optimizing technical team workload. * Ensure service quality and contribute to customer satisfaction. Technical Requirements: (education/training/language/experience) * Prior experience in customer service. * Basic knowledge of Microsoft Office Suite (Excel, Word). * Experience in a workshop or automotive sector is desirable. Behavioral Competencies: * Agility and proactivity in task execution. * Organization and attention to detail. * Strong communication and interpersonal skills. * Commitment to deadlines and quality. * Focus on customer experience and satisfaction. **Requirements and Qualifications** * Completed high school education; * General knowledge of automobiles; * Customer service experience is desirable; **Additional Information** We offer the traditional benefits you already know — and go beyond them. Learn more! * **CARE FOR YOU:** Specialized support for our employees and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance — all provided with absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **MOVIDA**, we provide support for purchasing the **school supply kit** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who reach milestone anniversaries. Employees with **over 15 years** of service receive a special mega-event. * **Mom’s Corner:** Dedicated spaces at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. These private, comfortable areas include all necessary **equipment for milk expression and storage**. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** A special benefit for your four-legged family member — because we care for your entire family. Do you identify with this opportunity? Explore our open positions, apply, and join us in building a company that grows every day. **About Movida** Movida (MOVI3\) is a car rental company providing innovative urban mobility solutions for all types of needs. As a pioneer in offering services such as monthly car rentals for individuals, in-car Wi-Fi, pre-payment options, and social media chatbots, Movida was the first car rental company in Brazil to go beyond the vehicle — helping revolutionize the car rental sector nationwide. Attuned to the times, Movida invests in sustainability and became the world’s first publicly listed car rental company to receive B Corporation Certification — joining an elite group of companies whose business models prioritize socio-environmental development. In Brazil, Movida launched Carbon Free, the first program of its kind in the country, neutralizing CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. Combining innovation with strong corporate governance, Movida serves both retail customers through car rentals and corporate clients via fleet outsourcing, while also selling used vehicles. Following substantial investments over the past four years, Movida now operates a fleet exceeding 268,000 vehicles, 259 car rental stores, and 89 used vehicle sales points. More information is available on the Movida website: https://www.movida.com.br/