Leve Saúde is a Rio de Janeiro-based health insurance provider founded with the purpose of transforming how healthcare is delivered in Brazil. We believe that caring goes far beyond offering health plans—it means building relationships, truly listening, and being present throughout each person’s healthcare journey. From day one, we have championed a closer, more welcoming, and solution-oriented model. With our own clinical teams and an integrated network, we deliver a lighter, more efficient, and patient-centered healthcare experience. **What drives us:** Making healthcare more human and accessible. Reducing bureaucracy and simplifying access to high-quality services. Leveraging technology as an ally to improve healthcare experiences and outcomes. **How we do it:** Through our own clinics, ready to provide welcoming and efficient care. With a multidisciplinary team closely supporting beneficiaries throughout their healthcare journey. With an internal team committed to innovation, quality, and purpose. We are seeking a **Product Owner Salesforce** to drive the evolution of Leve Saúde’s products and processes within the Salesforce ecosystem (Sales Cloud + Service Cloud + Marketing Cloud), ensuring stability, scalability, and quality of solutions supporting the company’s critical operations. This person will be responsible for **structuring and prioritizing requirements**, leading discovery sessions with business areas, **defining high-level requirements**, overseeing squad deliveries, and ensuring development aligns with both business rules and Salesforce best practices. We seek someone with **sufficient technical vision to make sound decisions**, capable of discerning when a request requires a **functional consultant** or a **developer**, while simultaneously understanding impacts across objects, integrations, and automations—and who can also build strong stakeholder relationships, manage expectations, and foster clarity. This is a strategic role aimed at organizing and elevating the maturity of our Salesforce usage. **Responsibilities and duties** **Discovery & Demand Governance** * Gather, understand, and prioritize requirements in collaboration with business areas. * Translate needs into **clear requirements** and well-defined use cases. * Lead backlog refinement, organizing deliveries with clarity and focus. * Negotiate timelines, scope, and priorities with internal stakeholders. **Backlog & Prioritization** * Build and manage the backlog in Jira. * Ensure PBIs are complete, well-structured, and ready for development. * Differentiate and categorize requirements into: * Maintenance * Continuous improvement * Projects * Marketing Cloud requests * Third-party integrations * Manage incidents in a structured and predictable manner. Technical Competence * Understand Salesforce architecture (objects, triggers, flows, permissions, automations). * Identify whether a requirement calls for: * **Standard configuration (functional)** * **Custom development (dev)** * **API-based integration** * Analyze impacts on data, processes, and integration bus components. * Participate in technical reviews and validations with the squad. **Communication & Stakeholder Engagement** * Facilitate communication between the Salesforce squad and business areas. * Serve as the primary reference point for functional understanding of our current Salesforce implementation. * Oversee end-to-end delivery to ensure alignment, clarity, and quality. **Quality & Metrics** * Monitor productivity metrics, squad capacity, and delivery quality. * Propose continuous improvements to processes and platform usage. * Support the evolution of system documentation, integrations, and workflows. **Requirements and qualifications** * Proven experience as a **Salesforce Product Owner**, **Salesforce Functional Analyst**, or equivalent role. * Solid knowledge of **Sales Cloud** and **Service Cloud**. * Experience structuring PBIs, conducting refinements, defining roadmaps, and facilitating agile ceremonies. * Ability to read and interpret objects, flows, and automations. * Practical experience conducting discovery sessions with business areas. * Strong communication skills, organizational ability, and aptitude for mediating technical discussions. **Preferred qualifications (strongly desired)** * Prior experience with **Marketing Cloud**. * Salesforce certifications (Administrator, App Builder, Platform, Business Analyst). * Experience with **API-based integrations** / middleware. * Experience in healthcare organizations (health insurers, hospitals, clinics). * Familiarity with tools: Jira, Azure DevOps, AWS, Tasy, integration bus. **Expected soft skills** * Clear communication * Organization and self-management * Confidence in decision-making * Active listening and empathy toward business areas * Prioritization and focus * Ownership mindset * Emotional maturity * Analytical capability **Additional information** * **Work model:** On-site, hybrid format — **4 days in the office and 1 day remote** * **Working hours:** 9:00 AM – 6:00 PM * **Benefits:** 13th-month salary and paid vacation. We are **Leve Saúde**, the healthtech insurer launched in Rio de Janeiro in September 2020, dedicated to people over 45 seeking high-quality, affordable healthcare. Our operating model rests on **three pillars**, reflecting our beliefs about healthcare management: * We believe **Digital Health** is an irreversible path—already having, and increasingly will have, an extraordinary impact on healthcare management. \- We believe the combination of **Primary Healthcare** and Digital Health represents the perfect convergence of past and future—both essential ingredients for achieving the right to healthier longevity. * We believe owning a **proprietary network** is a critical component of our model because it enables us to guarantee personalized, humanized, compassionate, and effective care. You’ll find our current job openings on this page. We’re rooting for you!