Penso Tecnologia is an IT services company created to enable customers to leverage technology in favor of their businesses. We align with global technologies to expand our customers’ businesses. Our portfolio includes on-premises solutions and cloud computing solutions. Penso is experiencing strong growth, and we are seeking talented individuals willing to embrace new challenges and grow with us. **WE DREAM BIG:** In the coming years, we expect significant growth and aim to become one of Brazil’s largest corporate suites. **What Is It Like to Be a Deployment Technician?** The focus of this area is delivering outstanding service and support, providing effective solutions to achieve optimal results in preventive, reactive, and emergency actions. **Responsibilities and Duties** **What Will Your Mission Be at Penso?** * Represent Penso to customers, conveying security, clarity, objectivity, and transparency; * Respond promptly and accurately to requests, documenting and resolving them according to technical procedures; * Stay up to date by reading operational procedures, attending trainings, obtaining certifications, and other relevant activities; * Promote knowledge sharing through interactions with the team; * Handle service requests quickly and efficiently; * Collaborate with other analysts to resolve, manage, and monitor requests; * Identify tasks suitable for automation and develop or propose tools to automate them; * Implement definitive solutions to prevent rework; * Protect Penso’s and customers’ data against human and technological failures. **Requirements and Qualifications** **What Do We Expect You to Bring?** * Currently pursuing or having completed a bachelor’s degree, technical course, or technology-focused program in IT-related fields; * Experience providing end-user and VIP support, both onsite and via help desk; * Experience drafting and managing IT documentation; * Technical knowledge of hardware-related routines (e.g., cleaning, replacing boards, memory); * Understanding of infrastructure and backup concepts; * We count on you to enhance our customers’ IT environments—making IT work in favor of business! **Additional Information**#### **Our Rituals** **\#PensoDay** Every six months, we openly and directly discuss company goals, challenges, and results to foster collective growth. A happy hour is also held—essential for strengthening connections and ensuring good laughs. **\#PensoAcademy** Each month, we launch a new training on our online platform. We provide all necessary technical and behavioral knowledge for employee development, as well as guidance on the right tools to support growth and learning. #### **Benefits of Being PENSO** We deeply care about our employees’ success! Beyond our knowledge-driven environment, we offer numerous benefits and resources to help you evolve professionally. Check out the benefits that make all the difference for your future and well-being: * Daycare Assistance: R$677.00 for children aged 0–24 months; R$593.00 for children aged 24–60 months (\*\*) * Library with book lending * Valet parking (\*) * Onsite or hybrid work modality (\*) * Commission plan (\*) * Amil Health Insurance * Access to Psicologia Viva for psychological counseling * R$200.00 birthday gift * Decompression room, cafeteria, games, and recreational activities * Life insurance * Meal allowance of approximately R$660.00 per month (R$30.00 per day) * Transportation voucher (symbolic deduction of R$3.00\*) ### **Exclusive Discounts for Our Employees** * Up to 50% off at universities (see partner institutions); * Up to 75% off at pharmacies (see partner institutions); * Discounts on English courses and classes (see partner institutions); * Exclusive travel booking and organization platform with discounts; * Travel: Penso offers travel discounts for employees in partnership with FlyTour/One Travel. This benefit includes special leisure travel rates, 24/7 traveler assistance, and installment payment options up to 12x—including over 300,000 hotel options and real-time quotations. (\*) Confirm with authorized departments. (\*\*) Benefit available only to employees with children. **Find Your Ideal Role** Choose the right opportunity for you: * **Administrative & General Roles:** https://penso.gupy.io/ * **Diversity:** https://pensodiversidade.gupy.io/ * **Specialists & Management:** https://pensoespecialistas.gupy.io/ #### **Open Positions** #### **Liked It? Then check out our open positions below! Apply now and good luck!**