User Support

Description

Job Summary: We are seeking a communicative, empathetic, and determined professional for user support, focused on resolving incidents and collaborating within a team. Key Highlights: 1. Professional development opportunities 2. Dynamic work environment 3. Performance- and results-oriented culture **Who We Are?** Incentive.me is a sales force engagement technology platform that enables companies to reach a new level in Incentive Management. We connect enterprises with sales representatives across the entire supply chain — all the way to retail endpoints — creating effective incentive campaigns that transform behaviors and increase sales. Our goal is to foster a performance- and results-oriented culture. **Who We Are Looking For?** We seek a communicative, empathetic, and determined individual eager to learn and ready to tackle daily challenges in user support. Ideal candidate: * Hungry to grow: constantly seeks improvement, absorbs new knowledge, and adapts to diverse scenarios. * Resilient: handles pressure well, maintaining composure and courtesy even in challenging situations. * Proactive: does not wait for ready-made answers — investigates, questions, and seeks creative solutions to problems. * Detail-oriented: ensures clarity in communication and accuracy in information recording. * Team player: collaborates with other departments to resolve complex requests, always focusing on the user. **Responsibilities:** * Communicate with users via email and instant messaging tools in a courteous and clear manner * Triage user requests, understand the nature of incidents, and ensure receipt of minimum required information for investigation * Investigate incidents reported by users, identify root causes, and implement necessary adjustments * Coordinate with peer departments to address cases exceeding the scope of user support * Document aligned procedures for future reference **Requirements:** * Experience in customer support; * Basic Excel knowledge; * Strong writing and grammar skills; * Familiarity with the Infobip platform or equivalent is desirable **What We Offer?** * Additional benefits: health insurance, meal allowance, transportation allowance, and assistance * Home office. * A dynamic work environment with professional development opportunities. **Join us and be part of the Future of Incentives!**