* Conduct volume analyses of First Mile's operational bases, identifying trends, deviations, and improvement opportunities in workflows. * Perform root cause analyses (dive deep) on operational issues, such as systemic process failures, CPT delays, route deviations, and incorrect or lost package shipments. * Monitor operational KPIs (station productivity, OTD, number of packages processed, mis-sort rates, quality indicators, among others). * Analyze packages within internal systems, tracking the end-to-end shipment cycle from pickup to final dispatch. * Investigate and analyze systemic scan events (bips), identifying reading inconsistencies, traceability failures, and gaps in operational system records. * Create, structure, and maintain periodic operational reports (daily, weekly, and monthly), consolidating operational performance data. * Collaborate with cross-functional teams (operations, transportation, quality) to ensure data accuracy and process integrity. * Support standardization of station-level analytical routines. Requirements: * Minimum 2\-3 years of experience in logistics analysis roles. * Advanced proficiency in Microsoft Excel (pivot tables, complex formulas). * Familiarity with warehouse management systems (WMS) or ERP systems. * Strong analytical, problem-solving, and detail-oriented skills. * Ability to work effectively in teams and under pressure. Minimum Education: Bachelor's Degree Languages: * Portuguese (Native) * English (Intermediate) * Meal Allowance (VA) * Transportation Allowance (VT) * Life Insurance * Health Insurance * Dental Insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
