IT Support Apprentice

Description

Job Summary: This is an entry-level IT Apprentice position focused on practical learning and providing essential support to technology operations, combining basic technical support with supervised skill development. Key Highlights: 1. Entry-level position focused on practical IT learning 2. Basic technical support and software/hardware troubleshooting 3. Skill development and participation in training programs Description: * Be between 18 and 23 years of age; * Education: Currently enrolled in and attending Fundamental or Secondary Education, or hold a Secondary Education completion diploma. * Intermediate knowledge of the Office suite (Word, Excel, and PowerPoint); * Easy access to work onsite at the office location. This is an entry-level position focused on practical learning while delivering essential support to the company's technology operations. An IT Apprentice’s responsibilities typically combine basic technical support tasks with supervised skill development. * Basic user support (Help Desk) * Register, prioritize, and track technical support tickets. * Resolve simple software and hardware issues (Level 1 support). * Escalate more complex issues to senior technicians or analysts. * Configure and maintain workstations. * Install and configure operating systems and applications (e.g., Office suite, web browsers) on new computers. * Perform basic maintenance on PCs, laptops, and peripherals (cleaning, cable inspection, mouse/keyboard replacement). * Assist in managing hardware and software inventory. * Help resolve basic network connectivity issues (Wi\-Fi, network cables). * Assist in configuring network printers and scanners. * Help with simple file recovery procedures. * Actively participate in internal and external training programs to learn about the company’s specific systems and technologies. * Consistently seek guidance from supervisors or more experienced technicians. * Create and update simplified user manuals and procedures (e.g., How to connect to the VPN, How to configure the printer). 2512250202491935152