**DESCRIPTION** --------------- About Operations Technology Solutions (OTS) As an IT Support Associate, you will apply your skills to support our Operations team by resolving issues across multiple IT architectures. We are continuously committed to improvement; you will be encouraged to pursue career development opportunities to advance at Amazon. We are seeking self-motivated individuals who embrace challenges and inspire teams to develop solutions for the obstacles we face. This is an on-site position located in São João do Meriti – RJ. Key job responsibilities Join our technology team and: * Take ownership of managing state-of-the-art IT equipment across our facilities * Lead technical solutions and make a tangible impact on our operational infrastructure * Develop your mentoring capabilities by sharing knowledge and empowering new talent * Grow with us through continuous learning in innovative technologies * Collaborate across diverse teams, delivering both on-site and remote support across multiple locations * Enjoy a dynamic schedule with flexibility to work various shifts suited to your profile Here, you’ll have the opportunity to directly impact our operations while developing your technical and leadership skills! About the team Operations Technology Solutions (OTS): We are the driving force behind one of the world’s most impressive operations! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people across hundreds of countries. As part of OTS, you’ll play an essential role in a mechanism that: * Sustains the rapid pace of Amazon’s global operations * Ensures exceptional accuracy in every process * Sets new benchmarks for service excellence Here, your IT expertise won’t just be another skill—it will be a fundamental component of a never-ending logistics revolution! 24 hours a day, 7 days a week, our team keeps Amazon’s operations running seamlessly. Join us and be part of this global story of innovation and success! **BASIC QUALIFICATIONS** ------------------------ * Practical experience installing and maintaining computers. * Experience supporting Windows and Linux operating systems. * Knowledge of computer networking (OSI model, TCP/IP). * Experience with Microsoft Office, monitoring tools, and ticketing systems. * Proficiency in reading and writing English. **PREFERRED QUALIFICATIONS** ---------------------------- * Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other relevant industry certifications. * Experience in a dynamic environment with a high level of customer service orientation. * Advanced English proficiency. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.