Responsible for supporting collection activities of the Serra and Admiral units, focusing on customer service, delinquency control, issuance of financial documents, and regularization actions via Serasa and notary office. Works in an organized and agile manner executing administrative processes related to credit recovery. * Conduct active collections for the Serra and Admiral units * Provide service to internal and external customers for negotiation and clarification * Register and remove customers from Serasa * Issue payment slips and collection invoices * Handle maturity date extensions and refund processes * Monitor D'Ávila clients * Cancel payment slips that were canceled across all banks * Prepare consent letters for protest regularization * Liaise with external notary offices regarding protested titles * Experience in collections and financial administrative routines * Knowledge of Serasa, notary procedures, and issuance of payment slips/invoices * Organized, attentive to deadlines, and good communication skills * Proficient with systems and customer portals