Junior IT Support Analyst

Description

Job Summary: The IT Support Analyst provides user support, ensuring network stability and technological environment security. Key Highlights: 1. On-site and remote technical support for hardware and software 2. User and license management in Microsoft 365 3. Network and Wi-Fi configuration and troubleshooting The IT Support Analyst will provide user support (on-site/remote), ensuring network (Wi-Fi and wired) stability. Proficiency in Microsoft 365, N1/N2 incident resolution, computer configuration, peripherals, and system support—aiming to enhance productivity and ensure technological environment security. Main Responsibilities and Activities: * User Support (Service Desk): Technical support (on-site or remote) for hardware and software issue resolution. * MS365 (Microsoft 365\): User and license management, Teams, SharePoint, OneDrive, and email configuration in the admin center. * Networks and Wi\-Fi: Configuration and troubleshooting of local networks, TCP/IP, DNS, DHCP, VPN, and Wi\-Fi connectivity. * Infrastructure Maintenance: Installation and configuration of laptops, desktops, printers, and peripherals. * Ticket Management: Creation, tracking, and closure of incident and request tickets, ensuring SLA compliance. * Security and Access: User management in Active Directory (AD) or Azure AD. Requirements: Bachelor's or technical degree in IT, Networking, or related fields. Prior experience in technical support. Solid knowledge of Office 365 suite and Windows operating systems. Basic to intermediate networking knowledge (TCP/IP, Wi\-Fi).