Leve Saúde is a Rio de Janeiro-based health plan provider that was founded with the **purpose of transforming how healthcare is delivered in Brazil**. We believe that caring goes far beyond offering health plans — it's about building relationships, truly listening, and being present throughout each person's journey. From the start, we've invested in a model that is closer, more welcoming, and solution-oriented. With our own medical teams and an integrated network, we provide a lighter, more efficient, and patient-centered healthcare experience. **What drives us:** * Making healthcare more human and accessible. * Reducing bureaucracy and simplifying access to high-quality services. * Leveraging technology as an ally to improve healthcare experiences and outcomes. **How we do it:** * Through our own clinics, ready to deliver care with compassion and efficiency. * With a multidisciplinary team closely supporting beneficiaries' journeys. * With an internal team committed to innovation, quality, and purpose. We are a company in constant growth, and every employee is an essential part of this journey. Here, we value collaboration, open dialogue, and the power of doing things differently. **Responsibilities and duties** Welcome patients with empathy, courtesy, and attention from the moment they arrive at the clinic; Perform initial intake, identifying needs and providing personalized support; Guide patients on procedures, schedules, required documents, and clinic flow; Answer questions about appointments, tests, referrals, and other services; Authorize service forms with health insurers (via systems such as TISS or specific platforms); Process payments for private consultations, including issuing receipts and managing payment records; Accompany patients throughout their visit, ensuring comfort and peace of mind; After the appointment, check on their experience and offer additional support if needed; Act as a bridge between patients and the medical/administrative team, promoting clear communication; Receive and organize documents, correspondence, and test results; Assist with administrative tasks such as filling out forms, filing, and updating records; Keep the reception area clean, organized, and functional. **Requirements and qualifications** Completed high school (higher education in health, humanities, or hospitality fields is a plus); Excellent verbal communication and active listening skills; Warm, empathetic, and proactive demeanor; Experience in customer service, preferably in healthcare settings; Ability to handle sensitive situations with sensitivity and discretion. **Preferred qualifications:** Experience in humanized care; Familiarity with the Tasy system; Basic knowledge of outpatient management systems; Participation in hospitality or customer experience training programs. **Additional information** * Meal Allowance: R$42.00/day (with a symbolic monthly deduction of R$1.00) * Transportation Voucher * Birthday Day Off * Health Insurance (no payroll deduction) * Dental Plan (no payroll deduction) * Total Pass (wellness and physical activity) * Discounts with educational institutions * Leve Corporate University