Printer Maintenance Technician

Description

Job Summary: A professional responsible for analyzing, verifying, and controlling field items to ensure integrity and traceability, as well as performing preventive and corrective maintenance on printers and multifunction devices. Key Highlights: 1. Preventive and corrective maintenance of printers and multifunction devices 2. Control and traceability of field items 3. Support for laboratory organization and inventory control With 27 years of operation, **Inove Ideias e Soluções** is a holding company comprising specialized information technology firms, serving both the public sector (Federal, State, and Municipal) and private sector across Brazil. The group manages nationally established brands in the printing and IT markets, such as Dady Ilha, Mac ID, and Bradok. Our purpose is to integrate technology, data, and strategic intelligence to develop customized solutions that guarantee quality, efficiency, and cost optimization—always aligned with our clients’ needs. **Job Mission:** Analyze, verify, and control items returned from the field (parts, supplies, and equipment), ensuring their integrity, traceability, and compliance, as well as perform maintenance activities on printers and multifunction devices. **Responsibilities:** * Perform corrective and preventive maintenance on printers and multifunction devices through technical diagnostics and repair execution, aiming to ensure full equipment functionality; * Carry out equipment installation, removal, and relocation according to operational demand, aiming to ensure service availability and continuity; * Verify parts, supplies, and equipment returned from the field through physical and systemic item inspection, aiming to ensure integrity and compliance; * Validate received items using Unique Number (NU) and request number via system query, aiming to ensure information traceability; * Record item disposal in the system after verification, aiming to maintain updated and reliable records; * Sort and route items for repair, warranty, or disposal based on material condition analysis, aiming to ensure proper handling workflow; * Monitor replaced parts and items exhibiting premature failure through logging and tracking, aiming to support quality management and reduce failures; * Initiate and follow up on warranty claims with suppliers through formal registration and follow\-up, aiming to ensure appropriate timelines and resolutions; * Support laboratory organization and technical inventory control through physical arrangement and information updates, aiming to maintain an organized and functional environment. **Technical Requirements:** * Currently enrolled in or graduated from a technical program in Electronics, Electroelectronics, Electrical Engineering, Mechatronics, or related fields; * Minimum 1 year of experience in printer or similar equipment maintenance; * Basic knowledge of Microsoft Office Suite; * Familiarity with inventory control and administrative routines. **Preferred Qualifications:** * Experience with multi-brand printers; * Experience in parts control and warranty processes; * Knowledge of helpdesk or inventory management systems; * Familiarity with the Sankhya system. **Behavioral Competencies:** * Organization and attention to detail, aiming to ensure process accuracy; * Proactivity, with focus on resolving daily operational issues; * Sense of responsibility and commitment to deadlines, aiming to ensure operational continuity; * Time management and organizational skills, focusing on productivity; * Discipline and commitment to operational tasks; * Teamwork, aiming for integration with technical and logistics areas.